No option to upload Social Media image

  • Resolved glennqui

    (@glennqui)


    7 years, 2 months ago

    Hi,
    This plugin was working perfectly but now I no longer have the option to add an image to the social media share options. I can still enter text, and the plugin works (i.e. I can share posts on social media from my webpage).
    I have upgraded to the latest version of the plugin and I do not have any Mashshare add-ons.

    If I try to share an old post, it shares the images, but when I go into my dashboard and check the post, the images are missing. I can still see all the plugin text, but the actual image upload area is missing entirely.

    Does anyone know how I can fix this?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rene Hermenau

    (@renehermi)

    7 years, 2 months ago

    @glennqui
    What is the value of the setting under general > Show Share Options Meta Box User Roles

    See: https://monosnap.com/file/VeYnUC6JenWMKcxORjZnzFFwQItCtb

    Is the Meta Box disabled there?

    Rene Hermenau

    (@renehermi)

    7 years, 2 months ago

    Will be fixed in a few minutes with another update.

    Sorry!

    Thread Starter glennqui

    (@glennqui)

    7 years, 2 months ago

    Hi Rene,
    Thank you so much for you reply. I just ran the new update but I was still having the same problem. I disabled and re-enabled the plugin, and how Mashshare has completely disappeared from my posts.

    I checked that setting you highlighted and it’s a list saying:
    Disable Share Options Meta Box
    Administrator
    Editor
    Author
    Contributor

    There are no options to do anything with this list. Your example showed an “x” beside Disable Share Options Meta Box, mine does not.

    Rene Hermenau

    (@renehermi)

    7 years, 2 months ago

    @glennqui Could you send me a mail to support [at] mashshare.net so that I could have a look at that issue on your site?

    Thread Starter glennqui

    (@glennqui)

    7 years, 2 months ago

    @renehermi Will do, thank you.

    Thread Starter glennqui

    (@glennqui)

    7 years, 2 months ago

    I don’t know who marked this issue as resolved, as it very much isn’t!

    Rene Hermenau

    (@renehermi)

    7 years, 2 months ago

    Hello Glenn,

    I did send you a reply today with the recommendation to go to settings > general and then to set the option “Show Share Options Meta Box User Roles” to the administrator user role to be able to access the sharing meta box.

    It is disabled in your site.

    Feel free reply to my mail if this does not resolve your issue.

    Thread Starter glennqui

    (@glennqui)

    7 years, 2 months ago

    It turns out this works fine in Chrome but not in Firefox. Must be a problem on my end.

Viewing 8 replies - 1 through 8 (of 8 total)

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