No Order Confirmation

  • Resolved simpbizsupport

    (@simpbizsupport)


    9 months, 3 weeks ago

    I have updated version of plugin installed – 4.2.10

    When a user clicks on payment button, a process circle pops up and never goes aways so users don’t know if payment went through or not. The payment is received on my end, but the user is never taken to order confirmation page.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    9 months, 3 weeks ago

    Hi @simpbizsupport ,

    I hope you’re doing well.

    Thank you for reaching out to the WP Experts Support Team. I’m happy to assist you today.

    I wanted to inform you that we’ve tried to replicate the issue on our end, but everything seems to be working as expected. For your reference, I’ve attached a screen recording below:

    Watch Video

    In this case, I recommend opening a support ticket on the WP EasyPay Official Website. Our technical team will connect with you directly to investigate the issue further.

    Thank you for your understanding. Please don’t hesitate to reach out if you have any more questions. We’re here to help!

    Best regards,
    WP Experts Support Team

    Thread Starter simpbizsupport

    (@simpbizsupport)

    9 months, 3 weeks ago

    Thank you for the quick follow up. I will open a support ticket.

    Plugin Support Muhammad Usama Azad

    (@usamaazad99)

    9 months, 2 weeks ago

    Hi @simpbizsupport ,

    Thank you for the update. We’ll take care of your request.

Viewing 3 replies - 1 through 3 (of 3 total)

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