No order confirmation send | ww.wp.xz.cn

Resolved dust1n1990
(@dust1n1990)

1 year, 5 months ago

Hey guys,

Since Friday the 13th, we and our customers have not received any order confirmations from the system. We have not changed anything in the email or the settings since then. When we send a new email from our email, it arrives and we can also receive it. Could you please check this?

Regards Dustin

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Saif
(@babylon1999)

1 year, 5 months ago

Hello @dust1n1990,

The problem is either with generating the email or sending it. To confirm, install WP Mail Logging and place a test order. If you see the email logged, then the problem is with your SMTP provider. If you’re not using an SMTP service, then consider setting up one. You can check this article for guidance: https://woocommerce.com/document/email-smtp-providers/

Cheers!

Thread Starter dust1n1990
(@dust1n1990)

1 year, 5 months ago

Thanks for the help, you can close this issue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘No order confirmation send’ is closed to new replies.

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Order confirmation

2 replies
2 participants
Last reply from: dust1n1990
Last activity: 1 year, 5 months ago
Status: resolved