Hi there,
We sincerely apologize for the late response. Can you try using the other print triggers, such as Payment Complete and Order Complete, and let us know how it goes?
Also, can you check whether the prints are logged in WooCommerce and whether the prints are being sent to PrintNode? The purpose of this is so we can have an idea of where the problem lies.
Hello i try it to change the triggers no way for prints and for woocomerce i see the printer and when i p rint mnaually the order directly from woocomerce that do it right
6627393788
Order #5245 – Printus.cloudMANAGER-PCEPSON TM-T20 Receipt error3 days ago
State HistoryInfo and OptionsId6627393788ComputerMANAGER-PC – 664028PrinterEPSON TM-T20 Receipt – 74461405TitleOrder #5245 – Printus.cloudSourceprintusDocument TypePDFQuantityCreatedJune 26, 2025 20:43:26ExpiresJuly 10, 2025 20:43:26Stateerror
Hi again,
Thank you so much for the responses relating to the issue. Since you’re seeing the order correctly in WooCommerce and the printer is visible, that confirms the plugin is sending the print job as expected. However, based on the error message you provided, it looks like the issue is occurring within PrintNode (specifically between PrintNode and the printer/computer).
Would you be able to click on the link and provide us a screenshot of the error message? Additionally, we suggest that you reach out to PrintNode’s customer support with that information, as the issue is possibly at the PrintNode or printer driver level.
Hi again,
Since we haven’t heard back from you in a while, I will go ahead and close this thread. If you’re still experiencing any issues or have further questions, feel free to open a new thread at any time, and we’ll be happy to assist you.
HELLO NOT YET I HAVE THE SAME PROBLEM AS I SAID
Hi again,
Thank you for letting us know. Since the last step we recommended was reaching out to PrintNode Support, could you let us know what their response was?
In addition to that, would you mind providing us the screenshot of the error message clicking the link? The link you provided is in one of your previous responses.
Looking forward to your reply.
Hi there,
We haven’t heard back from you in a while, so we’ll go ahead and close this thread for now.
If you’re still experiencing issues or have any new questions, feel free to open a new thread, and we’ll be happy to assist you.
