No purchase tracked

  • Resolved benkebab

    (@benkebab)


    6 years, 1 month ago

    I have installed your plugin for a while but could net get transaction data.
    My Google Analytics page show visitors, add to cart and abandonned cart info, but no transactions. I have had 20+ transactions last month but zero showing in Google Analytics. Except one the day I tried another plugin than yours.

    I have the following options except
    “Display Advertising” Support” and “Use Enhanced Link Attribution”

    My payment gateways are Stripe and Paypal (I have customers paid with both last month but none showing in GA)

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    6 years ago

    Hey @benkebab

    Can I ask you to uncheck the “Enable Enhanced eCommerce” option in your WooCommerce > Settings > Integration > Google Analytics setting page.

    Then, resave the “E-commerce setup” option in your Google Analytics account.

    After this, recheck the “Enable Enhanced eCommerce” option on your site.

    I’ve retested this myself and I can confirm a purchase has been tracked.

    Thanks,

    • This reply was modified 6 years ago by dougaitken. Reason: formatting
    Thread Starter benkebab

    (@benkebab)

    6 years ago

    Thanks for your answer.
    I just did it.
    Still no transaction sowhing (last one was may 5th)

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    6 years ago

    Hi again @benkebab

    Taking a look at the site using the Google Tag Assistant tool for Chrome extension, I can see that you do have the tag but there is a note:

    Tag is included in an external script file

    I can’t be sure but this may be why the conversion isn’t tracking.

    To confirm one part – are visitors to the site being tracked as expected and the only part missing is the eCommerce transactions?

    Thanks,

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    6 years ago

    Hi @benkebab

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

    Chamanexperience

    (@marguafra)

    6 years ago

    I have exactly the same problem. How can I fix it?

Viewing 5 replies - 1 through 5 (of 5 total)

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