Hello @zeerux,
Thank you for trying out our plugin!
To better assist you, I’ll need a few clarifications about what you meant by “there is no QR.”
- Are you referring to the QR code that should appear during the setup of OTP via Authenticator app (TOTP) , correct ?
When configuring 2FA, users will be prompted to choose their preferred method (OTP via email, app, or both), depending on what the admin made available. If you select OTP via app, a QR code should appear — this is what you need to scan using an app like Google Authenticator or similar.
Just to make sure we are on the same page here, let’s try a quick test:
Or, you can try reconfiguring your current user 2FA method:
- Go to the user’s profile page
- Scroll down to “Change 2FA Settings”
- From there, you can re-run the wizard and select OTP via app, which should show the QR code again.
Are you seeing the QR code after following these tests? If not, can you send us a screenshot showing what you see? If possible, send us any relevant errors (browser JS errors collected in the Console tab, or any PHP errors that you are able to gather – the more, the better!)
Also, here’s our setup guide for this method which might help walk you through the process step-by-step, just to explain how things are working and what to expect:
Let’s start with this, and I’ll be happy to assist further based on what you find.
