No recovered orders

  • faboulous

    (@faboulous)


    7 years, 3 months ago

    hello, on our site we have some problems with the plugin:
    – in “recovered orders” nothing appears, but in the order card of woocommerce some of these indicate that they were abandoned and then recovered (yesterday I saw an order appear in “abandoned orders” of this plugin, then disappear and reappear in “orders” on woocommerce, but not in recovered orders). 99% of abandoned orders are visitors (only 2 times I saw an email, and in one case it was me for testing).
    – no email is sent to the admin for each order recovered but the memo email is correctly sent
    – the email is configured (by default) to be sent 1h after the abandon…but I did a test with myself and every times is arrived the day after…

    • This topic was modified 7 years, 3 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor chetnapatel

    (@chetnapatel)

    7 years, 3 months ago

    Hi,

    We are sorry for the delay in response due to weekend.

    1. Order Note issue:

    We were also able to replicate the issue which you have mentioned and we have fixed this issue at our end. I have shared the solution for this here: https://ww.wp.xz.cn/support/topic/this-order-was-abandoned-subsequently-recovered/#post-11271981

    Can you please apply it on your website and check?

    2. Recovery Emails are not being sent:

    I will be checking this issue and let you know on the same. Can you tell me you are facing this issue with the guest user or logged-in users?

    3. Email Sent Time:

    Can you share with us the URL of your website? So, I can abandon a cart as a guest user and check when emails are being sent.

    Regards,
    Chetna Bhutka

    Thread Starter faboulous

    (@faboulous)

    7 years, 3 months ago

    the website is this one:

    for the point 2: I don’t see any guest, only visitors, with or without emails.
    Anyway I saw a lot of recovered orders in woocommerce, but nothing inside the page “recovered orders” and no email were sent to the owner of the ecommerce.

    • This reply was modified 7 years, 3 months ago by Jan Dembowski.
    Plugin Contributor chetnapatel

    (@chetnapatel)

    7 years, 3 months ago

    Hi,

    Thank you for sharing URL of your website.

    I have abandoned a cart as a guest user for the testing purpose on your website and I am checking whether I am able to receive the abandoned cart reminder email or not.

    Let me explain the workflow of our plugin:

    1. For logged-in users, carts are tracked from the time when they add the first product to their cart. However, guest user carts are tracked after the user enters the email address on the Checkout Page.

    2. Then our plugin will send automatic reminder emails for the activated email templates to the users who have abandoned their carts.

    3. Then if the user comes to the site from abandoned cart reminder email by accessing the cart page link and recover the cart, then that order will be displayed on the Recovered Orders tab.

    Let me know if you have any question with this.

    Regards,
    Chetna Bhutka

    Plugin Contributor chetnapatel

    (@chetnapatel)

    7 years, 2 months ago

    Hi @faboulous,

    We are sorry for the delay in response.

    The Abandoned Cart Reminder Emails are being sent for the guest user. As I was able to receive the email for my abandoned cart from your website.

    If you want then I can share with you the screenshot of email here.

    Regarding Order Note issue:

    This issue has been fixed in the plugin version 5.3.0 which is rolled out yesterday. So, you can upgrade the plugin and check it with the latest version.

    Please let me know if I can help you with your any other queries.

    Regards,
    Chetna Bhutka

Viewing 4 replies - 1 through 4 (of 4 total)

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