Hi @ole_wilkenburg ,
Thank you for reaching out and for your patience.
I sincerely apologize for the delayed response and understand how frustrating this experience must have been.
Since this conversation is taking place on the forum, we are currently unable to see the email address you may have used to contact our support team earlier.
To help us verify this, could you please confirm which email address you used when submitting your previous support requests? This will allow us to check and ensure that no messages were missed on our end.
Regarding the product linking behavior, I would like to clarify how existing products are linked within the plugin.
For products to be fully linked between WooCommerce and Etsy, all of the following conditions must match exactly on both platforms:
- The SKU must be identical
- The variation titles must match
- The number of variations must be the same
If only the SKU matches and the other criteria do not, the products will be SKU-linked instead of fully linked. SKU-linked products allow inventory and order syncing, but product details such as title and description are not synced, unlike fully linked products.
You can verify the linking status directly from the Etsy Products page within the app.
At this point, we do not yet have enough details to confirm why the products were not fully linked in your case. To help us investigate further, it would be very helpful if you could share:
- Whether the affected products are simple or variable products
- How many products are impacted
- Confirmation that SKUs, variation titles, and attributes match exactly on both WooCommerce and Etsy
- Screenshots from the Etsy Products page in the app showing the linking status
Please feel free to reach out to us via our dedicated support email at [email protected] for quicker and more convenient support.
If you have any other questions or concerns, please let us know. We will be happy to help you.
Looking forward to your response.
Best regards,
Thank you! I don’t want to post my email address open here, but I send the request again [email protected]. It includes the word ….@……project….
Hi @ole_wilkenburg,
Thank you for getting back to us. I sincerely apologize for the delayed response and understand how frustrating this experience must have been.
We did receive your recent email regarding the responses. While you’re able to see our replies, we haven’t been receiving your follow-up emails from the address you’ve been using. They’re not appearing in our inbox or spam folder, which suggests there may be an issue with your SMTP or email provider.
To help us move forward, could you please try reaching out to us using a different email address? That should allow us to confirm whether the issue is email-related and continue assisting you without further delays.
I look forward to your response.
Kind regards,
Hi, I meanwhile used 3 different, .de and .com, and a different one.
And no, there is no issue with my account. I have many customer emails every day with no issues.
I also tried to chat this morning, with no success 🙁
I just tried another email about 30 minutes ago, a @gmx.de account, but it seems it also didn’t arrive…
Hi @ole_wilkenburg
Thank you for getting back to us,
We have received your email through the address : …..@…..-……..-spades.de. And have an ongoing thread.
However – we confirmed from our side once again – and we are receiving emails as normal. Which suggests that the issue stems from your email service providers. To further investigate this issue – we would advise you to connect with them for a prompt resolution.
In the meantime, we have sent you a response through the thread with the address mentioned above – and await your response eagerly.
Regards,
I checked with my provider, no issues with this email account. Also I send with another provider. I send log file, but again no reply… frustrating…
Hi Ole,
Thank you for getting back to us, and we completely understand how frustrating this situation must be.
We understand that you have already sent us the email containing the log file, including attempts from another email provider. However, after rechecking from our end, it appears that we are still not receiving those emails. At the same time, we are receiving other emails normally, which suggests the issue may be occurring during delivery between providers.
To help us move forward and ensure your message reaches our technical team directly, could you please forward the log file and related details to the following email address:
[email protected]
CC: [email protected]
These are direct inboxes monitored by our technical support team. Once we receive the information, we will review it immediately and keep you updated with the next steps on your case as soon as possible.
Thank you for your patience and cooperation – we appreciate it and look forward to your email.
Kind regards,
