No response from support – plus PRO not activating

  • Resolved gabriellak77

    (@gabriellak77)


    11 months, 2 weeks ago

    I’ve been to the website and submitted forms multiple times to get support assistance and I’ve not heard back for days. It’s getting ridiculous. I saw another post that also had this issue. Why don’t you guys test your own forms to see if they are working.

    I1. have a paid version of the plugin and I have added the staging site as the active site in my account. However, nothing changes on the staging site and I don’t have access to PRO features, why?

    2. I added a shortcode to the additional content section but it doesn’t work. I know the shortcode works so are we not able to add shortcodes to this plugin? Please advise.

Viewing 3 replies - 1 through 3 (of 3 total)
  • dhanush22

    (@dhanush22)

    11 months, 2 weeks ago

    Hi @gabriellak77 ,

    I hope you’re doing well, and thank you for reaching out to us.

    Firstly, I sincerely apologize for any inconvenience or delay you’ve experienced, and for the lack of interaction from our support team after you submitted the form. I completely understand how important timely support is—especially as a Pro user—and I want to assure you that this concern is being taken seriously.

    I also understand that you’ve paid for the Pro version, and naturally, your expectations for prompt and dedicated support are valid. We genuinely appreciate your patience.

    To better assist you, could you kindly provide the registered email address associated with your
    Responsive Menu account? I understand this may feel a bit uncomfortable, but please be assured that this information will remain confidential and will only be shared with a senior support team member who will reach out to you directly for resolution.

    We are committed to resolving your issue as quickly as possible and ensuring you receive the level of support you deserve.

    Thank you again for your time and cooperation.

    Best regards,
    Dhanush

    Thread Starter gabriellak77

    (@gabriellak77)

    11 months, 2 weeks ago

    At the moment the account email is under another client’s email address. I’m using it on a staging site for another client this week to test out if the PRO version can do what I need it to do. If yes, then I will purchase a PRO version for that client. 

    The account email is enquiries @ cvmadebetter com

    Just a reminder of the issue:

    1. I registered the staging site URL in the account to turn on PRO for that site but it does not activate on the website. Why?

    2. I have shortcode that I want to add to the mobile menu, a language switcher, but it doesn’t output. Is it not possible to add code to the additional content section? 

    dhanush22

    (@dhanush22)

    11 months, 2 weeks ago

    Hi @gabriellak77 ,

    I hope you’re doing well. Thank you for your prompt response, and I appreciate you for sharing the necessary details.

    I’ve shared your concerns with our higher-level support team, and they should be reaching out to you via email soon. Apologies in advance if there are any delays.

    Thank you also for highlighting the issue — we truly appreciate your cooperation and patience. Once we’ve sent an email, we’ll post a brief confirmation here on the forum without sharing any sensitive or private information.

    Best regards,
    Dhanush

Viewing 3 replies - 1 through 3 (of 3 total)

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