• Resolved russell44

    (@russell44)


    I’m not seeing any shipping options even though The debug XML response is returning a total shipping price to me?

    This is at ujido.sebodev.com. You can login with the credentials
    username: helpme
    password: flgFGdWK(Fa&e&gCvOhDyE!8

    The products all have both weight and dimensions set.

    My setup:
    I’ve disabled all of the unneccessary plugins. I’ve reverted back to the 2015 theme. I’m using the most recent version of the plugin. Version 1.1.4.

    <?xml version="1.0" encoding="UTF-8" standalone="no"?><res:DCTResponse xmlns:res='http://www.dhl.com' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xsi:schemaLocation= 'http://www.dhl.com DCT-Response.xsd'><GetQuoteResponse><Response><ServiceHeader><MessageTime>2016-09-07T19:41:57.053+01:00</MessageTime><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>Ujidouji</SiteID></ServiceHeader></Response><BkgDetails><OriginServiceArea><FacilityCode>SLC</FacilityCode><ServiceAreaCode>SLC</ServiceAreaCode></OriginServiceArea><DestinationServiceArea><FacilityCode>SLC</FacilityCode><ServiceAreaCode>SLC</ServiceAreaCode></DestinationServiceArea><QtdShp><GlobalProductCode>N</GlobalProductCode><LocalProductCode>N</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2016-09-07</PickupDate><PickupCutoffTime>PT16H30M</PickupCutoffTime><BookingTime>PT15H30M</BookingTime><CurrencyCode>USD</CurrencyCode><ExchangeRate>1.000000</ExchangeRate><WeightCharge>25.190</WeightCharge><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-09-08</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>1.320</DimensionalWeight><WeightUnit>LB</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><QtdShpExChrg><SpecialServiceType>FF</SpecialServiceType><LocalServiceType>FF</LocalServiceType><GlobalServiceName>FUEL SURCHARGE</GlobalServiceName><LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName><ChargeCodeType>SCH</ChargeCodeType><CurrencyCode>USD</CurrencyCode><ChargeValue>0.500</ChargeValue><QtdSExtrChrgInAdCur><ChargeValue>0.500</ChargeValue><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode></QtdSExtrChrgInAdCur><QtdSExtrChrgInAdCur><ChargeValue>0.500</ChargeValue><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode></QtdSExtrChrgInAdCur><QtdSExtrChrgInAdCur><ChargeValue>0.500</ChargeValue><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode></QtdSExtrChrgInAdCur></QtdShpExChrg><PricingDate>2016-09-07</PricingDate><ShippingCharge>25.690</ShippingCharge><TotalTaxAmount>0.000</TotalTaxAmount><QtdSInAdCur><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode><WeightCharge>25.190</WeightCharge><TotalAmount>25.690</TotalAmount><TotalTaxAmount>0.000</TotalTaxAmount><WeightChargeTax>0.000</WeightChargeTax></QtdSInAdCur><QtdSInAdCur><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode><WeightCharge>25.190</WeightCharge><TotalAmount>25.690</TotalAmount><TotalTaxAmount>0.000</TotalTaxAmount><WeightChargeTax>0.000</WeightChargeTax></QtdSInAdCur><QtdSInAdCur><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode><WeightCharge>25.190</WeightCharge><TotalAmount>25.690</TotalAmount><TotalTaxAmount>0.000</TotalTaxAmount><WeightChargeTax>0.000</WeightChargeTax></QtdSInAdCur></QtdShp></BkgDetails><Srvs><Srv><GlobalProductCode>N</GlobalProductCode><MrkSrv><LocalProductCode>N</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv><MrkSrv><LocalServiceType>FF</LocalServiceType><GlobalServiceName>FUEL SURCHARGE</GlobalServiceName><LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName><ChargeCodeType>SCH</ChargeCodeType><MrkSrvInd>N</MrkSrvInd></MrkSrv></Srv></Srvs></GetQuoteResponse></res:DCTResponse>

Viewing 10 replies - 1 through 10 (of 10 total)
  • I apologise for the late reply.

    While analysing your debug data, I found that you are eligible for the service EXPRESS DOMESTIC.

    You please make sure that you have enabled this service.
    Also, make sure that you have checked Realtime Rates in the plugin settings page.

    Thread Starter russell44

    (@russell44)

    I disabled all of the shipping options other than domestic express, and I do have realtime rates enabled. Could you send me an email at [email protected], and I can get you access to the website.

    Can you please make sure that you have enabled all DOMESTIC EXPRESS services, There are three more services with name DOMESTIC EXPRESS but different product code.

    Note: The rates also may not coming because of the erratic test servers of DHL. However, the live credentials work fine.

    • This reply was modified 9 years, 8 months ago by niwf.
    Thread Starter russell44

    (@russell44)

    I have enabled all four domestic express services: DOMESTIC EXPRESS, DOMESTIC EXPRESS 9:00, DOMESTIC EXPRESS 10:30, and DOMESTIC EXPRESS 12:00. I have also tried it with all of the services enabled.

    Here are some screenshots of my current settings

    Can you please provide me the debug response once again with these settings.
    Don’t forget to remove private details.

    • This reply was modified 9 years, 8 months ago by niwf.
    Thread Starter russell44

    (@russell44)

    <?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’http://www.dhl.com&#8217; xmlns:xsi=’http://www.w3.org/2001/XMLSchema-instance&#8217; xsi:schemaLocation= ‘http://www.dhl.com DCT-Response.xsd’><GetQuoteResponse><Response><ServiceHeader><MessageTime>2016-10-26T18:20:33.136+01:00</MessageTime><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>Ujidouji</SiteID></ServiceHeader></Response><BkgDetails><OriginServiceArea><FacilityCode>SLC</FacilityCode><ServiceAreaCode>SLC</ServiceAreaCode></OriginServiceArea><DestinationServiceArea><FacilityCode>SLC</FacilityCode><ServiceAreaCode>SLC</ServiceAreaCode></DestinationServiceArea><QtdShp><GlobalProductCode>N</GlobalProductCode><LocalProductCode>N</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2016-10-26</PickupDate><PickupCutoffTime>PT16H30M</PickupCutoffTime><BookingTime>PT15H30M</BookingTime><CurrencyCode>USD</CurrencyCode><ExchangeRate>1.000000</ExchangeRate><WeightCharge>25.190</WeightCharge><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2016-10-27</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>1.320</DimensionalWeight><WeightUnit>LB</WeightUnit><PickupDayOfWeekNum>3</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><QtdShpExChrg><SpecialServiceType>FF</SpecialServiceType><LocalServiceType>FF</LocalServiceType><GlobalServiceName>FUEL SURCHARGE</GlobalServiceName><LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName><ChargeCodeType>SCH</ChargeCodeType><CurrencyCode>USD</CurrencyCode><ChargeValue>0.500</ChargeValue><QtdSExtrChrgInAdCur><ChargeValue>0.500</ChargeValue><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode></QtdSExtrChrgInAdCur><QtdSExtrChrgInAdCur><ChargeValue>0.500</ChargeValue><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode></QtdSExtrChrgInAdCur><QtdSExtrChrgInAdCur><ChargeValue>0.500</ChargeValue><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode></QtdSExtrChrgInAdCur></QtdShpExChrg><PricingDate>2016-10-26</PricingDate><ShippingCharge>25.690</ShippingCharge><TotalTaxAmount>0.000</TotalTaxAmount><QtdSInAdCur><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode><WeightCharge>25.190</WeightCharge><TotalAmount>25.690</TotalAmount><TotalTaxAmount>0.000</TotalTaxAmount><WeightChargeTax>0.000</WeightChargeTax></QtdSInAdCur><QtdSInAdCur><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode><WeightCharge>25.190</WeightCharge><TotalAmount>25.690</TotalAmount><TotalTaxAmount>0.000</TotalTaxAmount><WeightChargeTax>0.000</WeightChargeTax></QtdSInAdCur><QtdSInAdCur><CurrencyCode>USD</CurrencyCode><CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode><WeightCharge>25.190</WeightCharge><TotalAmount>25.690</TotalAmount><TotalTaxAmount>0.000</TotalTaxAmount><WeightChargeTax>0.000</WeightChargeTax></QtdSInAdCur></QtdShp></BkgDetails><Srvs><Srv><GlobalProductCode>N</GlobalProductCode><MrkSrv><LocalProductCode>N</LocalProductCode><ProductShortName>EXPRESS DOMESTIC</ProductShortName><LocalProductName>EXPRESS DOMESTIC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv><MrkSrv><LocalServiceType>FF</LocalServiceType><GlobalServiceName>FUEL SURCHARGE</GlobalServiceName><LocalServiceTypeName>FUEL SURCHARGE</LocalServiceTypeName><ChargeCodeType>SCH</ChargeCodeType><MrkSrvInd>N</MrkSrvInd></MrkSrv></Srv></Srvs></GetQuoteResponse></res:DCTResponse>

    While analysing the debug details, I could not found any valid services returning by API, Please make sure some services are available between your source and destination. You can use DHL rate calculator for this.

    If some services are there, please contact DHL with complete request and response.

    While analysing the debug details, I could not found any valid services returning by API, Please make sure some services are available between your source and destination. You can use DHL rate calculator for this.

    If some services are there, please contact DHL with complete request and response.

    Thread Starter russell44

    (@russell44)

    I didn’t realize DHL didn’t ship domestically. I was able to get it working now. Thanks for the help πŸ™‚

    Welcome, Nice to hear that your issue has been resolved.

Viewing 10 replies - 1 through 10 (of 10 total)

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