no shipping options

  • Resolved htb

    (@halinasplace)


    3 weeks ago

    “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help”. I have setup a zone for everywhere and using the Australia post plugin with default package details. During debug mode the array is coming up as blank for package details. As a note the site is currently coming up as not secure – could this be the problem. We are currently checking ssl certificates. Any pointers would be appreciated. Thank You

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Waseem Senjer

    (@waseem_senjer)

    3 weeks ago

    Hello @halinasplace,

    Thanks for using our plugin.

    I checked this product:

    https://chikorichoc.com/product/chikori-choc-around-the-clock/

    It looks like the item weight is currently set to 100kg, which exceeds the allowed shipping limits, so Australia Post is not returning any shipping options.

    Please correct the product weight, then the shipping method should appear again at checkout.

    Best regards,
    Waseem Senjer.

    Thread Starter htb

    (@halinasplace)

    3 weeks ago

    the weight is now set to 0.138kg and still the same error message. any other tips. thanks for your quick response

    Plugin Author Waseem Senjer

    (@waseem_senjer)

    3 weeks ago

    I can still see it as 100kg. Please change the variation weight.

    Thread Starter htb

    (@halinasplace)

    3 weeks ago

    I found the variation and changed it. thank you. but it is still giving me the same error when I switch off flat rate shipping. any other suggestions?

    Thread Starter htb

    (@halinasplace)

    3 weeks ago

    Thanks I got it working!

    • This reply was modified 3 weeks ago by htb.
    Plugin Author Waseem Senjer

    (@waseem_senjer)

    3 weeks ago

    Hello @halinasplace
    I’m glad that everything is working now. Please let me know if you have any other issues, I will be glad to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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