No Support

  • rj2020

    (@rj2020)


    11 months, 3 weeks ago

    Love the product but unable to get hold or a response from the support team. Such a dissapointment I was going to purchase the plugin but with slow or in this case no support I do not see myself spending money and getting use to a plugin, and if something goes wrong then getting burned afterwards for slow or no response from plugin developers.

    Hopefully, I will get assistance within the next 48 hours and I will gladly remove or update my review if I can just get support or some sort of an acknowledgement that someone is seeing my support issue? I love the plugin so I am very sure there is a perfectly good reason for not responding to my support question.

    You have a plugin that you made available to test, surely it will help sales to answer support questions?

    Thank you

    Progress Update
    2025-05-14: No reply from support, first support request made May 11, 2025 @ 5:03am been waiting almost 3 days. Let’s hope tomorrow when I check back in there is something that indicates the plugin developers are interested in assisting me. Would love to purchase the product but I have to have support when needed.

    Thank you

    • This topic was modified 11 months, 3 weeks ago by rj2020.
    • This topic was modified 11 months, 2 weeks ago by rj2020.
Viewing 1 replies (of 1 total)
  • tdrayson

    (@tdrayson)

    11 months, 3 weeks ago

    Hey @rj2020, really sorry you’ve had a bad experience with support. For some reason, we didn’t get some of the notifications from the support forum. I’ve set up an alert to monitor support threads so we don’t miss any forum discussions in the future.

    I’d be happy to answer any questions or issues you have. If you’d prefer to reach out directly, you can use our contact page https://wpextended.io/contact/ and I will personally ensure you get a response via email.

Viewing 1 replies (of 1 total)

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