No support assistance | ww.wp.xz.cn

eg
(@esthergriffith)

8 years, 10 months ago

Hi,
We sent a request for a pressing support issue 3 weeks ago, but didn’t get any acknowledgement/ reply. I gave a bump last Monday gone, and now my topic seems to have been deleted.

We simply need assistance with this pressing issue:
https://usersultra.com/support/forums/topic/topic-deleted-by-users-ultra-support/

You can start with acknowledging that you’ve seen it.

Thank you,
EstherG
Paying customer

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Contributor Plugins Area
(@usersultra)

8 years, 10 months ago

Hello EtherG,

Thank you for your topic.

We’re sorry about the delay to get back to you.

We’ve had some delays to reply to the topics on the forums. There is a good reason, please read here https://pluginsarea.com/blog/changes-on-support/.

We’re switching to a ticketing system that allows us to offer a better support.

Please open a ticket here https://pluginsarea.com/support/submit-a-ticket-on-users-ultra-pro/, we look forward to hearing from you.

We look forward to hearing from you.

Cheers

Thread Starter eg
(@esthergriffith)

8 years, 7 months ago

Hello,

Please note that I did this when requested. After one initial contact, there was no follow up. Our issue is still unresolved.

Steve Valencia
(@lonewolf95665)

8 years, 6 months ago

eg, have you ever got a response. Need to know asap.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No support assistance’ is closed to new replies.

3 replies
3 participants
Last reply from: Steve Valencia
Last activity: 8 years, 6 months ago
Status: not resolved