No support for users?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dhruv

    (@dpandya)

    5 months, 2 weeks ago

    Hi @thequreshi,

    Thanks for letting us know, and I’m sorry to hear you haven’t received a response yet.

    I checked on our end, and we’re not seeing any recent ticket from your email. It’s possible the request didn’t reach us correctly, or there was an issue submitting the form.

    Could you please try reaching out again through our official support form here:
    👉 https://surefeedback.com/contact-us/

    If possible, please include a screenshot of the issue or any error you’re facing while submitting the ticket. This will help us make sure it goes through successfully and allow our team to assist you as quickly as possible.

    Looking forward to your update so we can help you get this resolved.

    Best regards,
    Dhruv – BSF Support Team

    Thread Starter Muhammad Qureshi

    (@thequreshi)

    5 months, 2 weeks ago

    Finally, I got a reply!

    @dpandya, I submitted a ticket via the link you shared. Here are the screenshots of the automated replies I got:

    The email from SureFeedback states my ticket number is 1248019. And I can see this ticket when I login to help.brainstormforce.com.

    Anyways, I have submitted another ticket. Hopefully, you guys will see the ticket this time around! The new ticket number is 1252302.

    • This reply was modified 5 months, 2 weeks ago by Muhammad Qureshi. Reason: Added new ticket number
    Plugin Support Dhruv

    (@dpandya)

    5 months, 2 weeks ago

    Hi @thequreshi,

    Thank you for following up and for sharing the screenshots, that really helps.

    I can confirm that we’ve received your new ticket, and our team will be responding to you there shortly. I truly apologize for the inconvenience and the delay you experienced earlier; this is not the kind of support experience we want to provide.

    We appreciate your patience, and we’ll make sure your issue gets the attention it needs.

    Best regards,
    Dhruv – SureFeedback Support Team

    Thread Starter Muhammad Qureshi

    (@thequreshi)

    5 months, 2 weeks ago

    Thanks Dhruv @dpandya 🙏🏼

    Looking forward to hearing back from support about my query.

    Plugin Support Dhruv

    (@dpandya)

    5 months, 1 week ago

    Hi @thequreshi,

    Thanks for the update!

    We’ve received your latest ticket and responded there, and it looks like the query has now been addressed. If anything else comes up, please feel free to reach out again. We’re here to help!

    Thank you again for your patience. I’ll go ahead and mark this thread as resolved.

    Best regards,
    Dhruv – SureFeedback Support team

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