No Thumbnails

  • Resolved omarkoza

    (@omarkoza)


    1 year, 4 months ago

    The plugin works with basic Twenty Twelve theme but no thumbnail is generated, just a black screen, The video itself does play if someone were to click on the black thumbnail (which no one will probably;y do) Please advise. The videos are set to auto publish to a names folder via the plugin settings

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter omarkoza

    (@omarkoza)

    1 year, 4 months ago

    After further testing, I think I see the issue. IF a user previews their video BEFORE publishing th thumbnail shows up on the front end Reviews page. HOWEVER if a user does NOT preview this video and immediately publishes it is when a black thumbnail displays on the front end Videos page

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 2 months ago

    Could you share a screen-recorded demonstration video? It will help us to recreate this and provide a solution for you. From our end, it looks like works properly.

    Waiting for your response!

    Plugin Support Md. Ibrahim Khalil

    (@mdibrahimk48)

    1 year, 1 month ago

    Since we haven’t heard back from you, so we’re assuming the issue is resolved and are going to mark this thread as resolved.

    If you need more help, please feel free to start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

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