No Transactions Tracking

  • Resolved markhaven

    (@markhaven)


    4 years, 2 months ago

    Hi,
    I setup the tracking correctly but I see no revenue or transactions in Analytics.

    Can this be because I’ve changed the URL of the thank you page after orders?

    default is /order-confirmed/ and mine is /thank-you-new

    Can anyone help me?

    The page I need help with: [log in to see the link]

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  • Plugin Support nathvi V. a11n

    (@nathvi)

    4 years, 2 months ago

    Hi @markhaven

    I’d be glad to help.

    Out of the box, the WooCommerce Analytics should work as expected and should show the orders in the report. I suspect there’s a conflict on the site preventing WooCommerce Analytics

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by importing historical data and checking WooCommerce Analytics.

    You can find a more detailed explanation on how to do a conflict test here.

    If the above does not work, I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Viewing 1 replies (of 1 total)

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