No Users?

  • Resolved Prismat

    (@prismat)


    7 years, 10 months ago

    In my users of my website it says there are 18,000 users in the none category and one admin. When I use Bulk Delete it says there is 1 admin and no users in the none category. I need to delete all 18,000 of the users in the none category. Why isn’t the plugin seeing them?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sudar Muthu

    (@sudar)

    7 years, 10 months ago

    Hello @prismat,

    How were the users entered into your WordPress install? Were they directly got inserted into the DB? Also is ‘None’ the user role?

    I think the users got directly inserted into DB and not created through WordPress, which means the user accounts are not setup properly. Can you confirm this?

    Also please post me a screenshot of the ‘All Users’ page in your WordPress install.

    Thread Starter Prismat

    (@prismat)

    7 years, 10 months ago

    Hi,
    I don’t know how they would have gotten directly inserted in the DB, but that is probably what happened as I should be the only user. I doubt they were set up properly. There is no reason for anyone to login to my site.

    None is the user roll.

    I do not see how to attach a photo directly so I am linking a screen shot that is in my DropBox account

    Users

    Thank you

    Sudar Muthu

    (@sudar)

    7 years, 10 months ago

    Thanks for the screenshot. Looks like your WordPress install got hacked and spam accounts have been directly added to the db (mostly by direct sql statements).

    People have had this issue before (https://ww.wp.xz.cn/support/topic/delete-users-without-role/) but since I don’t have the data, I can’t replicate it or solve it 🙁

    If you are willing to share your DB, that will provide me a data point that I can use to come up with a way to delete them in bulk.

    Are you willing to share this data for me? If yes, then please send me a message through https://bulkwp.com/support/ and we co-ordinate.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘No Users?’ is closed to new replies.

Tags