Non-existent support - [Really Simple Security - Simple and Performant Security (formerly Really Simple SSL)] Review | ww.wp.xz.cn

Website Squadron
(@websitesquadron)

1 year, 2 months ago

The plugin seems easy enough to manage. My issue is with support. I have logged 2 support tickets, but I haven’t received a response.
I am locked out of 2 of my websites now, I cannot develop, and have to wait for these guys to decide one day that they will give me the support I paid for.

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Jarno Vos
(@jarnovos)

1 year, 2 months ago

Hi @websitesquadron,

We respond to all support inquiries within a single working day, so if you haven’t received a response from us within this timeframe; we most-likely didn’t receive your message.

Please send a message directly to support(at)really-simple-ssl.com (or use the form on https://really-simple-ssl.com/support/) and mention this thread, so we know that it refers to this post.

Kind regards, Jarno

Plugin Support Jarno Vos
(@jarnovos)

1 year, 2 months ago

Hi @websitesquadron,

I just checked and it looks like I had actually already responded to your message, approximately 5 minutes ago.

Kind regards, Jarno

Thread Starter Website Squadron
(@websitesquadron)

1 year, 2 months ago

Thank you @jarnovos. Your swift response and resolution to my problem has restored my faith in the plugin.

I am happy once again.

Plugin Support Jarno Vos
(@jarnovos)

1 year, 2 months ago

Hi @websitesquadron,

Thank you for your kind words; glad to hear that everything is fine once more 😉

Kind regards, Jarno

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Non-existent support’ is closed to new replies.

5 replies
2 participants
Last reply from: Jarno Vos
Last activity: 1 year, 2 months ago