Non-Functioning Discount Rules

  • Resolved gardeniawhispers

    (@gardeniawhispers)


    10 months ago

    Hello. We run a low traffic website, and we did not realize there was a problem until a few hours ago and do not have a clear idea of when this issue started. When we initially used the plugin, all the rules were being run correctly. Now, we are unable to get the rules to work at all. The site was duplicated onto a staging server on nginx/percona from our current litespeed/mariadb site, and it was not working there too. We do have an auto apply coupon plugin, but it does not seem to be responsible since we disabled it, and the issue was not fixed. Any help in the matter would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter gardeniawhispers

    (@gardeniawhispers)

    10 months ago

    Site Info taken from WordPress Site Health Page:

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    Plugin Support akshayathangaraj

    (@akshayathangaraj)

    10 months ago

    Hey there,

    Thanks for reaching out!

    To help us investigate the issue further, could you please create a support ticket here: https://www.flycart.org/support? It would be really helpful if you could include a screenshot or a screen-cast video showing where the issue is occurring, along with your site URL.

    We’ll take a closer look and get back to you as soon as possible!

    Regards,

    Flycart Support Team.

    Thread Starter gardeniawhispers

    (@gardeniawhispers)

    10 months ago

    @akshayathangaraj A ticket has been opened as per your requirements. Thank you.

    Plugin Support akshayathangaraj

    (@akshayathangaraj)

    10 months ago

    Hi,

    Thanks so much for confirming!

    We’ve received your ticket and will be reviewing it shortly. We’ll get back to you as soon as we have an update.

    Appreciate your patience in the meantime!

    Regards,

    Flycart Support Team.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Non-Functioning Discount Rules’ is closed to new replies.