Non-Virtual Orders Completing

  • Resolved tlitsteve

    (@tlitsteve)


    9 months, 1 week ago

    We currently have the plugin set to only Autocomplete Virtual Orders. However, some orders are being autocompleted erroneously. There may be 2 orders for the same item, one order is autocompleted while the other is not.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    9 months, 1 week ago

    Hi @tlitsteve,

    Thanks for reaching out. Could you please let us know which version of our plugin you are currently using and which payment gateway you have set up?

    Best regards, Quadlayers Support Team.

    Thread Starter tlitsteve

    (@tlitsteve)

    9 months ago

    We are using version 3.4.8 Free. We use the WooCommerce Stripe Gateway.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    9 months ago

    Hi @tlitsteve,

    Thanks for updating your ticket. To review your particular case in detail, please open a support ticket at the following link:
    http://urbiport.freshdesk.com/a/home

    Best regards,
    QuadLayers Support Team

    Thread Starter tlitsteve

    (@tlitsteve)

    9 months ago

    I attempted to create an account, but get the following error when try to reset password:

    You are not authorised to access this portal. Kindly contact your helpdesk administrator.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    8 months, 3 weeks ago

    @tlitsteve

    Did you try logging in using your Google account? If that doesn’t work, please reach out to us directly through our Facebook page: http://facebook.com/quadlayers

    Best regards,
    QuadLayers Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

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