Hello There,
Thank you for taking the time to explain the problem you are having. Please accept our apologies for any delay in our response.
To help resolve the issue you’re encountering, we suggest excluding Quiz Survey Master (QSM) JavaScript (JS) and CSS files from any caching plugin you may be using. This step often proves effective in resolving similar issues.
Furthermore, for our developers to gain a better understanding of the issue, it would be immensely helpful if you could share the quiz link and debug logs at your earliest convenience.
We truly appreciate your cooperation in this matter and look forward to your response.
Warm regards,
QSM Support Team
Thank you QSM Support Team
I will delete the browser cache on the website and monitor for a while.
If it continues to happen, I will notify you.
Before doing the survey, I will notify customers to delete the browser cache by holding Control + Shift. + R, does this work?
Hello,
We’re pleased that we could assist you.
Yes, using Ctrl+Shift+R will certainly help, and there’s another option available to delete the cache from the browser’s menu. You can find this option in your browser and delete cached images and files. Please refer to the attached screenshots for guidance.
https://snipboard.io/dUTcyK.jpg
https://snipboard.io/E1bxaC.jpg
We’d love to hear how this works out for you.
Kind regards,
QSM Support Team
Hello,
I hope this message finds you well.
Since we haven’t heard back from you, I’ll be marking this ticket as resolved. However, please feel free to reach out if you have any further questions or need additional assistance.
Thank you!
Best regards,
Sadiya
Hello team, after 4 months of stability, now this problem has returned, I have turned off all cache plugins on my website, this error seriously affects my students, please guide I can absolutely fix this error, thank you very much
Version I am using: 8.2.2
Link: https://icawiki.com/viet-bo-de-kien-thuc-tong-quan/
Username: testing123
Password: testing123
