Nope

  • Anonymous User 14230037

    (@anonymized-14230037)


    3 years, 10 months ago

    This was a good plugin. For me, the best feature was webp image compression, and I even signed up for the monthly plan. Which I’m not even sure why there’s a charge for this :/

    Sadly, since the 5.0 update, I’ve been having continuing problems with missing images on my site for mobile users… It has definitely impacted my bounce rate and I have been punished in the search engine rankings.

    I ended up rolling it back to v4.9, and I’m considering a more reliable method of optimizing and compressing my images. I wouldn’t recommend this plugin at all, unless you have plenty of time to double-check and fix the missing images on your site every day.

    What a headache.

    • This topic was modified 3 years, 10 months ago by Anonymous User 14230037.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Gerard Blanco

    (@sixaxis)

    3 years, 10 months ago

    Hi Mike,

    First of all, thank you for your feedback. Good or bad, we appreciate it. I am sorry to hear about your experience with the plugin. 🙁

    We receive a lot of feedback every day, and we can confidently say that it is almost always positive, but we hardly ever hear of missing images only for mobile users, mainly because our plugin only compresses the physical image files, and only if a backup can be made beforehand. Besides, our API makes sure that the final image is not corrupted or “broken”.

    Perhaps the issue is related to our WebP delivery feature, which is the only function that acts on the frontend, but very rarely conflicts with other plugins. In fact, there was no change in the delivery method from v4.9 to v5.0. Or maybe the issue is actually with your setup and other conflicting plugins. We can never rule that out, as every website is a different world.

    I am not sure exactly what your is, as missing images can mean many things, but rest assured we are happy to help you resolve the issue. I could not find any email from you, but please do contact us so we can help you further. We would love to understand what exactly happened to your website.

    Have a great day!

    Thread Starter Anonymous User 14230037

    (@anonymized-14230037)

    3 years, 10 months ago

    Uh huh. So the thing is, I’m having to check my sites daily as I mentioned before.

    I just uploaded two dozen images this morning that were missing from one site, only on mobile. Half of these were images I had to replace at the beginning of July after I updated to 5.0.

    I’m also noticing missing images on our older social media shares. Thst’s the image Facebook or Twitter uses when someone posts a link. Anything that uses an image uploaded prior to 7/22 is iffy. These used to have posters and now they’re gone.

    I expect there will be some new broken image links tomorrow. The ridiculous part of it is, I’m PAYING a monthly subscription to process these images ON MY OWN MANAGED VPS. So every image I have to re-up costs me time AND money. That’s a rip-off.

    Of course you’re welcome to question my ability to check conflicting plugins or not be able to set up WordPress site.

    Or, maybe test your script before rolling out updates.

    • This reply was modified 3 years, 10 months ago by Anonymous User 14230037.
    Gerard Blanco

    (@sixaxis)

    3 years, 10 months ago

    Hi Mike,

    Unfortunately, on the Reviews sections we cannot provide support, so please do contact us by e-mail so we can help you :-). If there’s something we can fix, we will, of course!

    Have a nice Sunday!

Viewing 3 replies - 1 through 3 (of 3 total)

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