Thread Starter
runamuk0
(@runamuk0msncom)
I have tried regressing to version 2.1.10 and then 2.1.07 and I still get the same error messages.
@runamuk0 – There could be a plugin conflict going on here or at least it should be ruled out. Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?
If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.
Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.
If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.
Thanks!
– Cais.
PS: Based on the additional information of your other topic, please try using the Reset Option under Gallery > Other Options then clear your image cache under Gallery > Other Options > Miscellaneous.
Thread Starter
runamuk0
(@runamuk0msncom)
I still get the above error no matter what combination of plugins I used. Also, your PS trial returned the following error message when I tried to got Other Options:
RuntimeException thrown
\WDP\DFS\30\5\8\6\3088624685\user\sites\4221595.site\www\wp-content\plugins\nextgen-gallery\products\photocrati_nextgen\modules\nextgen_other_options\templates\image_options_tab.php is not a valid MVC template
@runamuk0 – I’m not sure what you are referring to with “your PS trial” … can you elaborate on that?
Thanks!
– Cais.
Thread Starter
runamuk0
(@runamuk0msncom)
From your first response:
PS: Based on the additional information of your other topic, please try using the Reset Option under Gallery > Other Options then clear your image cache under Gallery > Other Options > Miscellaneous.
@runamuk0 – Please try our external Reset Tool plugin here: https://bitbucket.org/photocrati/nextgen-gallery-reset/get/default.zip
To install and activate, go to Plugins > Add New … Upload Plugin
To use, go to Tools > NextGEN Gallery Reset
We do not offer specific support for the Reset Tool plugin as is but it can help in many circumstances, please let us know if it does.
Thanks!
– Cais.
Thread Starter
runamuk0
(@runamuk0msncom)
Unfortunately that did not fix the problem either.
@runamuk0 – Please send us a Bug Report (http://nextgen-gallery.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.
We may have use for temporary log in (and FTP) credentials for your WordPress installation, please consider those for your Bug Report, too.
Thanks!
– Cais.
Thread Starter
runamuk0
(@runamuk0msncom)
Please let me know if you need more information.
@runamuk0 – Thanks, we can continue our conversation in the bug report for the time being.
– Cais.
