• Resolved vesco27

    (@vesco27)


    I ran sitediagnose this morning and got this critical issue:
    website is not connected.: 200

    Contact Jetpack support.

    Not sure what the problem is, so that’s why I am posting this here.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support fresatomica

    (@fresatomica)

    Hi there!

    The reason you’re seeing this error is that there’s a problem with the XML RPC endpoint on your site. Jetpack requires access to the XML RPC file as found here:
    https://saudadesdeportugal.nl/xmlrpc.php

    If I head there, I get a sign in pop up. The page should be fully accessible as you can see here:

    https://jetpack.com/xmlrpc.php

    Problems accessing XML RPC could be due to another plugin, a security module, or a block on your server. As a first step to fixing this, I’d recommend contacting your host to see whether they block XML RPC and if so, to unblock it for Jetpack (they can find our IP range here https://jetpack.com/support/hosting-faq/).
    Let us know what you hear back from your host, and we’ll retest the Jetpack connection once ready.

    Thread Starter vesco27

    (@vesco27)

    My hosting took my website offline due to some issue with the sitemap xml. That’s why you can’t access the site…

    I thought this error was unrelated? If not it should resolve itself once the xml issue is fixed?

    Plugin Support fresatomica

    (@fresatomica)

    The sitemap issue is probably unrelated, however, it would be best to wait until your site is back online before running any other diagnostics 🙂

    Thread Starter vesco27

    (@vesco27)

    Back online! Just tell me what to do to fix this issue.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    This is what you need to work on: https://jetpack.com/xmlrpc.php

    Thread Starter vesco27

    (@vesco27)

    When I click that link this is what the response is: XML-RPC server accepts POST requests only.

    Plugin Support lizkarkoski

    (@lizkarkoski)

    I forgot to include the trouble shooting tips. Sorry about that: https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘not connected: 200’ is closed to new replies.