Not Connecting / no errors

  • tye

    (@tye)


    1 year, 2 months ago

    Hey – I followed all the connection instructions, whitelisted the IP ranges’s and URI etc in Cloudways and Cloudflare. It says that the site is Connected in the Brevo admin, but in Woocommerce it says Connect your Account.

    When I go to Contact Synchronization, firstly I normally get a message saying “We could not process your request at this time. Wait a few minutes, then try again. You can check our status page for ongoing incidents or contact our support team.” then after that I get “Settings updated successfully.” but not contacts are ever synced??

    No other error messages or similar in Woo or Brevo…. Any ideas?

Viewing 2 replies - 1 through 2 (of 2 total)
  • jaxne

    (@jaxne)

    9 months, 3 weeks ago

    we have a client with the same issue. Last time this happened, we uninstalled and reinstalled the Brevo plugin and reconnected the site.
    However, that did not work this time. We tried connecting the site 3 times.

    Inside Brevo under integrations, we are now seeing 3 connections to the same site. The Brevo plugin on the Woocommerce site doesn’t show it is connected.

    historical orders and contacts not synching. Brevo is showing customer activity but that is all.

    Thr client’s text message credits are being used up as the contacts who purchased are not being filtered.

    I did post a support ticket in our client’s Brevo account. I wanted to post this issue here as well, in case there is a fix for this issue before support ticket is replied to.

    Plugin Support enzonewman

    (@enzosendinblue)

    8 months, 2 weeks ago

    Hello @jaxne,

    please raise a support ticket directly with the Brevo support team.

    Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

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