Hi Joe,
Other users have the same issue, I’m trying to find a common pattern. Could you copy and paste here your WooCommerce System Report? You will find it at WooCommerce Status and click on get system report.
Thanks,
Oscar.
Hi Oscargare,
Thanks for getting back to me.
I looked further into the matter and it turned out that the understanding of the problem from what our client had told us, was slightly flawed and we misunderstood how the plugin used the taxable amount, so I’ve managed to combat the problem we were having by manually inputting the US selling prices with a multiple of 1.2 (as they don’t get taxed).
Anyway, I’m happy this situation is resolved now, but if you can use any data from our Woo Status report, then feel free:
### WordPress Environment ###
Home URL: https://toolally.com
Site URL: https://toolally.com
WC Version: 3.1.2
Log Directory Writable: ✔
WP Version: 4.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
### Server Environment ###
Server Info: Apache/2.4.27 (Unix)
PHP Version: 7.0.23
PHP Post Max Size: 10 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.27.1
SUHOSIN Installed: –
Max Upload Size: 10 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 3.1.2
WC Database Prefix: wp_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (24) ###
Contact Form 7: by Takayuki Miyoshi – 4.9
Intagrate: by polevaultweb – 1.7.7
Print Invoice, Packing Slip, Delivery Note & Label Plugin for WooCommerce (Basic): by XAdapter – 2.1.7
Product Sales Report for WooCommerce: by Potent Plugins – 1.4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
Simple 301 Redirects: by Scott Nellé – 1.07
What The File: by Never5 – 1.5.3
Advanced Order Export For WooCommerce: by AlgolPlus – 1.4.5
Endo Stock Report Exporter: by Endo Creative – 1.0.0
WooCommerce Coupon Schedule: by Karolis Giedraitis – 0.1.2
WooCommerce - Store Exporter: by Visser Labs – 1.9.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.3
WooCommerce MailChimp: by Saint Systems – 2.1.2
WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.6.17
WooCommerce Sales By Location Report: by ChuckMac Development – 1.3.2
WooCommerce Support Ticket System: by Lagudi Domenico – 2.9
WooCommerce Wholesale Order Form: by Rymera Web Co – 1.7.6
WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.15.0
WooCommerce Wholesale Prices: by Rymera Web Co – 1.5.1
WooCommerce: by Automattic – 3.1.2
Wordfence Security: by Wordfence – 6.3.18
Yoast SEO: by Team Yoast – 5.4
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.1.1
Advanced Custom Fields: by Elliot Condon – 4.4.11
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
### WC Pages ###
Shop base: #10 - /shop/
Basket: #11 - /basket/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
### Theme ###
Name: toolally - new
Version: 1.0.0
Author URL: http://thefabl.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: toolally-com/archive-product.php
toolally-com/woocommerce/cart/cart-item-data.php
toolally-com/woocommerce/checkout/form-checkout.php
toolally-com/woocommerce/checkout/review-order.php
toolally-com/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.0.0
toolally-com/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0
toolally-com/woocommerce/emails/customer-completed-order.php
toolally-com/woocommerce/emails/customer-invoice.php
toolally-com/woocommerce/emails/email-footer.php
toolally-com/woocommerce/emails/email-styles.php
toolally-com/woocommerce/loop/add-to-cart.php
toolally-com/woocommerce/loop/result-count.php
toolally-com/woocommerce/myaccount/dashboard.php
toolally-com/woocommerce/myaccount/form-login.php
toolally-com/woocommerce/myaccount/my-account.php
toolally-com/woocommerce/single-product/tabs/tabs.php
toolally-com/single-product.php
Outdated Templates: ❌Learn how to update
### PBC Settings ###
Price Based On: billing
Shipping: –
Test mode: –
Test country: US
### Zone Pricing Europe ###
slug: europe-1
name: Europe
countries: AT
BE
DE
ES
FI
FR
GR
IE
IT
LU
LV
NL
PT
currency: EUR
exchange_rate: 1.2
### Zone Pricing Australia ###
slug: australia-1
name: Australia
countries: AU
currency: AUD
exchange_rate: 1.8
### Zone Pricing U.S. ###
slug: u-s
name: U.S.
countries: US
currency: USD
exchange_rate: 1.2
### Zone Pricing EFTA ###
slug: efta
name: EFTA
countries: LI
currency: CHF
exchange_rate: 1.2
### Zone Pricing New Zealand ###
slug: new-zealand
name: New Zealand
countries: NZ
currency: GBP
exchange_rate: 1
### Zone Pricing Hong Kong ###
slug: hong-kong
name: Hong Kong
countries: HK
currency: GBP
exchange_rate: 1
### Zone Pricing Soutrh America ###
slug: soutrh-america
name: Soutrh America
countries: CL
currency: GBP
exchange_rate: 1
