Hi there,
We sincerely apologize for the series of issues you’ve encountered. Thank you for providing such specific feedback; it’s honestly what helps us improve the most. Let’s address your points one by one.
Max Character Lengths: These can be set on text input fields, text area fields, and rich text inputs via the “Max Text Length” option, which specifies the maximum number of characters the input should accept. For numeric fields, you can also define the number of digits allowed.
Email Validation & Messages: This is built into the Email field type for standard checks. For more advanced verification (e.g., detecting fake or invalid emails), you can integrate with Emailable or clearout via their API to confirm email authenticity. Additionally, error messages for validation can be customized either globally through the plugin settings or on a per-field basis with a specific custom message.
Admin Panel Sizing: Our interface is designed to be responsive and adapt to different screen sizes. If it’s not appearing properly on your setup, this may be related to the specific environment. There might be a theme or plugin conflict so if you could share a few screenshots of the issue, in the support section, this could be helpful. Our team will check and get back to you.
Confirmation Emails Not Sending: Please review the submission log in the plugin’s entries section, as it often provides details on any delivery issues. This is a helpful documenation to identify the root cause of the issue. Also, if you are using shared hosting, please check the SMTP is configured or not. You may configure SMTP using the plugin Fluent SMTP or any other SMTP plugin.
We are dedicated to ensuring the plugin works perfectly for you. Please follow the instructions provided and let us know if the issue is resolved.
Thank you
Thank you so much for getting back to me. Your support is exceptional. I got your email and thank you for the help.
Thank you so much. We appreciate your support.
