Hi @tannetoni,
I made some tests in your sites and saw your issue. Now, you would need to do some troubleshooting to identify the cause of this issue. Try to switch to a default WP theme. If the issue continues, deactivate your other plugins to see if the issue continues. Then, activate one by one until one of them shows that creates the issue.
Also, please go to tickets – settings – File Upload tab and check that the file formats are added in the “Allowed Field Types” field.
Regards.
What was the issue? You stated you saw the issue but didn’t identify what the issue was?
I’m using WP Page Builder Framework Pro, along with Elementor Pro – the only other plugins are the Awesome Support and Awesome Support Custom Status plugins and the Classic Editor. If your plugin can’t work with those, then there’s a real big problem here.
Also, the allowed types of file uploads is already added (jpg, jpeg, png, pdf, doc, docx, xls, xlsx).
Hi @tannetoni,
What was the issue?
I apologize for the misunderstanding. I mean that I visited your site and saw that the attachments are not shown after submitting the ticket and no error is shown to the user when that happens.
Regarding the troubleshooting, we would need to identify the cause of the files not uploading. Did you try to switch to a default WP theme? Also, you can turn on the debug flags, try to upload an attachment in a ticket and send us the messages that might be generated by the debug.log file?
Here are the instructions to get the debug.log file:
Debugging in WordPress
Regards.
