Not getting dedicated support for several issues

zo
(@zotezo)

6 years ago

Hi,
We are using Pro but not getting support reply properly.Posted tickets for various issues but not answered.

Requesting you to look into the matters urgently.

Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)

Team Brainstorm Force
(@brainstormteam)

6 years ago

Hello @zotezo

Sorry for this experience.

There might be some delay with our Support Staff working remotely due to this COVID-19. But we try and respond as soon as possible or to at least under 24 hours.

While can you share the ticket ID, you must have received it in the confirmation email. So that I can take a look and track the ticket for you.

You can find all our tickets or responses in your inbox using [email protected] email ID.

Looking forward to hearing from you!

Regards,
Suman

Thread Starter zo
(@zotezo)

6 years ago

Some of the tickets are one week or days later and issue still pending after so many followups..Can you please look once about all the tickets from [email protected]
Thread Starter zo
(@zotezo)

6 years ago
Hello,
We are facing some issues in woocmmerce custom page
Please check this url https://www.zotezo.com/in/reviews/anaflam-th-4-tablet/?amp see 1) top most header after long white space 2):scroll below and see some of icons are right alignment.
Issues are here http://writer.zotezo.com/AMP-ISSUE/1.png
http://writer.zotezo.com/AMP-ISSUE/2.png
http://writer.zotezo.com/AMP-ISSUE/3.png
Custom code is here http://writer.zotezo.com/AMP-ISSUE/code.rar
Please help me to find the issue in amp
Further I want to add amp compatible search and custom error form in order to make these features with amp COMPATIBILITY
Thanks again,
- This reply was modified 6 years ago by zo.
Team Brainstorm Force
(@brainstormteam)

5 years, 12 months ago

Hello @zotezo

We have responded to your ticket 10 days back and haven’t received a response after that.

While we noticed the issue being seen while we checking on the Child theme and not while on the Parent theme.

Do let us know if the issue still persists in the ticket if you have any issues.

I hope that helps.

Regards,
Suman

Viewing 4 replies - 1 through 4 (of 4 total)

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