Not Getting Notifications

  • Resolved realworldinc

    (@realworldinc)


    7 years, 5 months ago

    Marcel,

    We have gone through many of the past support requests and tried to follow solutions that have helped other users, but I am at a dead end. The Guestbook is working great, but I cannot get notifications to go out. Initially, I was using the default PHP mail function, which delivers WP messages just fine when I set up new users. I tried many settings, including setting the Send From Address to info@ and adding a new user to add as a moderator, but nothing helped. I started thinking it may be an issue with the email due to the fact that this account uses a different server for their email. The MX record for this domain points to their other mail server. So, in order to rule that out as the issue, I installed an SMTP plugin (WP Mail SMTP) so I could use the third party service for email delivery. I created a gmail account specifically for this function. Once again, I get WP notices when I add a new user, but I still do NOT get notifications.

    The Guestbook admin page shows three moderators that should be getting notifications, but none are getting them.

    Please let me know if you have any ideas for me to try.

    I would gladly set up a user for you to hammer on if it would help you troubleshoot.

    • This topic was modified 7 years, 5 months ago by realworldinc.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Marcel Pol

    (@mpol)

    7 years, 5 months ago

    Hmm, diffcult question. I do think it is a bit out of scope for a support question. If I would get this question daily, I would walk away from it 🙂

    Just some things to check… You do have moderators subscribed to notifications? If so, the would be available in the dropdown for unsubscribing.

    You could add a user account for me, and I can take a look. My email is [email protected]

    I don’t know if I can help, this plugin is just using the default hooks in WordPress.

    Thread Starter realworldinc

    (@realworldinc)

    7 years, 5 months ago

    Marcel,

    It would be great if you could just double-check my settings. It is strange that WP is able to generate the emails for new users through default PHP mail settings or a SMTP plugin, but Guestbook will not get the notifications out.

    I was monitoring our mail security to verify they were not coming in, and I even tried using a gmail address as a moderator/administrator to be sure I wasn’t missing them.

    I created a user/admin account for you to take a look. Please let me know if you have any issues logging in. I REALLY appreciate any insight you can shed on the problem.

    Thanks,
    Mike Barthel

    • This reply was modified 7 years, 5 months ago by realworldinc.
    Plugin Author Marcel Pol

    (@mpol)

    7 years, 5 months ago

    Hi, the from address should really be a working mail address, like [email protected]. One that is configured on the server.

    I sent a few test messages, I think it works now with the right From address.

    I did see the honeypot spamfilter had false positives. Not sure why, I don’t see any JS errors.

    Thread Starter realworldinc

    (@realworldinc)

    7 years, 5 months ago

    Marcel,

    You are magic. I am not sure what you did, but I do see the notifications that came through. I can certainly change the from email address to match the gmail address that I set up for the SMTP plugin.

    Were there any changes you made to the settings or in the code anywhere? I am concerned that if anything was changed, it will stop working if I ever update the plugin. Can you tell me what I had wrong that was preventing it from working before?

    Thanks so much for your time. Your support for this plugin is admirable.

    Thanks,
    Mike Barthel

    Thread Starter realworldinc

    (@realworldinc)

    7 years, 5 months ago

    Marcel,

    I changed the “from” email address to the gmail address in my SMTP plugin (as mentioned above), and it wouldn’t work for me. I changed it back to what it had been and it still wouldn’t send the notifications. The I disabled the honeypot filter and everything works. Did you have it working with the honeypot filter enabled or only while it was disabled? It is certainly helpful against spambots and I would like to keep it enabled if I can. Do you have any suggestions for how I can fix that?

    I also had a few questions about possible future enhancements. Is it possible that you will add a Title field for posts in the future? Also, I think it would be nice (at least in my implementation) if there was an option to display the posts ABOVE the form/input section. For whatever reason, I was not able to get that section to properly hide the way it did on the demo. I do not want to modify the code, so I can have the ability to do updates in the future.

    Thanks again,
    Mike Barthel

    Plugin Author Marcel Pol

    (@mpol)

    7 years, 5 months ago

    The from should really be an address that is configured on the mailserver. So using an @gmail address will most probably fail. Using an @domain.com address should work.

    I have no idea why the honeypot fails. Sorry. You could disable it, the timeout filter should be fine I think.

    Title, ah. No, sorry. It really is just a guestbook. I have no plans to add a title. I could consider it for the add-on, but I have no idea if it will come.

    About the list on top and the form below… You could have 2 shortcodes, one for read, one for write, but the html will not be valid, which is a bit of a shame. Check the FAQ for that.

    Thread Starter realworldinc

    (@realworldinc)

    7 years, 5 months ago

    Marcel,

    Thank you again for your time in support of the plugin.

Viewing 7 replies - 1 through 7 (of 7 total)

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