Not Getting Security by CleanTalk authorization code

  • Resolved justmaryp

    (@justmaryp)


    2 years, 8 months ago

    I get other emails from Clean Talk, but trying to log in to day and not getting my security code to login.. in inbox or junk

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • SergeM

    (@serge00)

    2 years, 8 months ago

    Hello @justmaryp,

    The auth codes are being sent by your webserver, not the CleanTalk servers. It is made so on purpose to be independent of the CleanTalk Cloud. I suggest checking if your webserver has any errors about sending emails.

    If you want to disable the feature, please follow this guide (scroll down to the paragraph “If you want to disable the Two-Factor Authentication Option (2FA)”):
    https://cleantalk.org/help/two-factor-auth

    Did it help you?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    2 years, 8 months ago

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

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