not importing prebuilt block or anything else

  • Resolved mariusaurum

    (@mariusaurum)


    5 months ago

    hello

    I really like your plugin and I am already using on some sites 👍

    but I don’t know why, on most sites I have : plugin is not importing anything (stuck on “loading”)

    is there a php version I should be using ? I tried diferent things, none worked
    is the “import feature” suppose to not work on cheap web hosting ? (for example i don’t have imagick php module activated on my cheap web hosting)

    I did my tests on a empty site (only 2 plugin : elementor and royal addon) + theme is “royal elementor kit”

    I also changed php memory size but didn’t solve the issue

    • Max Upload File Size128M
    • Max Post Size130M
    • PHP Memory Limit1024M
    • Max Execution Time165
    • Max Input Time-1
    • Max Input Vars16000

    thank you for your help

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    5 months ago

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)

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