Hi @aaron843
Kindly share a link to a page containing the gallery so that I can test this out from my end before I can advise further. Thanks in advance for doing so.
Kind regards,
Elvis.
Thank you, how can I privately send you the link?
I’ve used the contact form at https://fooplugins.com/contact-us/? to send you the link
Hi @aaron843
Thank you for doing so. We will get back to you via that other support forum in regard to this issue. I will be closing this ticket now.
Kind regards,
Elvis.
Okay great! Once we have a solution, depending on what it is, perhaps it should be posted here so others can be helped.
Were you able to find a solution to this?
Hi @aaron843
I have been able to view the support ticket you opened with us and just realized that the response that was sent by one of our support agents to your email bounced! I have just discovered it in the folder that bounced emails are redirected to.
This was their message:
“I have checked the page, and it looks like another Lightbox feature is causing this behavior.
I can see that you have another Lightbox plugin installed on your site, which is the Responsive Lightbox. See: https://share.getcloudapp.com/z8ul76AK
If it’s currently active, please try deactivating it, and see if that makes a difference.
Let us know how it goes.”
Unfortunately, I am unable to view the page you shared with us to confirm this since I can see that it is in development mode when I loaded the link.
With that said, kindly try out the solution they gave (which is above) and let me know if it works.
Kind regards,
Elvis.
Thanks! That makes sense and fixed it. I have the plugin “Asset clean up” installed which allowed me to turn off that lightbox on the particular page.
