Not loading on mobile

  • Resolved gracesros

    (@gracesros)


    4 years, 3 months ago

    Hello, I’m loving the plugin and it works great with pc but it won’t load on mobile, it gets stuck at the loading stage. The PDF is heavy at 6mb, but I have already tried with a 500kb PDF and it couldn’t be loaded either.

    Thanks for the help

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author DearHive

    (@dearhive)

    4 years, 3 months ago

    Hi,

    Your site is serving https and http both.

    It can be due to that.
    We suggest redirecting your http requests to https for best results.
    http://risingbrokers.com.mx/revista-febrero/
    should redirect to https

    Also your pdf is gzipped, if possible dont gzip it.
    https://dearflip.com/docs/dearflip-wordpress/issues-and-faqs/#1-remove-gzip-for-pdf

    Gzip causes whole pdf to load and takes longer time.

    Best Regards,
    DearHive

    • This reply was modified 4 years, 3 months ago by DearHive.
    Plugin Author DearHive

    (@dearhive)

    4 years, 3 months ago

    Also a strange behavior we noticed from our side.

    File loads faster in http://risingbrokers.com.mx/revista-febrero/
    but very slow in https://risingbrokers.com.mx/revista-febrero/

    Please also check how you SSL is configured.

    Thread Starter gracesros

    (@gracesros)

    4 years, 3 months ago

    Thank you, I disabled Gzip and forced SSL redirection but…

    Now it loads even faster at SSL/pc but I’m still experiencing the same problems for mobile, endless loading for the PDF, (the background image is the only thing that loads).

    My SSL
    RSA, 2.048-bit. cPanel, Inc. default one.

    Plugin Author DearHive

    (@dearhive)

    4 years, 3 months ago

    Hi,

    Can you please try in incognito mode(private mode).
    Also can you mention what browser and mobile are you using.
    We will try to recreate the scenario.

    Best Regards,
    DearHive

    Thread Starter gracesros

    (@gracesros)

    4 years, 3 months ago

    Sure:

    Phone:
    Latest chrome and firefox
    Not loading (infinite loading)
    Tested on two phones android 10 and 9

    Web:
    Latest chrome and safari, mobile testing mode
    Not loading (infinite loading)

    Plugin Author DearHive

    (@dearhive)

    4 years, 3 months ago

    Hi,
    Thanks for your feedback and details. We were able to test it further for the causes.

    The issue exists due to script error on other plugin. and further jQuery execution is blocked.

    perfect-scrollbar.jquery.min.js?ver=5.9.1:6 Uncaught Error: no element is specified to initialize PerfectScrollbar
    at new H (perfect-scrollbar.jquery.min.js?ver=5.9.1:6)
    at Object.init (modules.min.js?ver=5.9.1:1)
    at n (modules.min.js?ver=5.9.1:1)
    at d (modules.min.js?ver=5.9.1:1)
    at dispatch (jquery.min.js?ver=3.6.0:2)
    at v.handle (jquery.min.js?ver=3.6.0:2)
    at Object.trigger (jquery.min.js?ver=3.6.0:2)
    at jquery.min.js?ver=3.6.0:2
    at Function.each (jquery.min.js?ver=3.6.0:2)
    at s.fn.init.each (jquery.min.js?ver=3.6.0:2)

    Can you disable PerfectScrollbar – or maybe upgrade to latest version.
    This was the reason it was not working in mobile, since PerfectScrollbar was only added on mobiles.

    Best Regards,
    DearHive

Viewing 6 replies - 1 through 6 (of 6 total)

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