Not Mobile/Device Compatible

  • reenaraichura

    (@reenaraichura)


    9 years, 6 months ago

    Hi,

    I updated the Tooltip CK Plugin on my website today:

    http://www.dannyfeltoncounselling.co.uk/integrative-psychotherapy/

    and now the tooltips no longer work on a mobile (they are okay on the desktop).

    Issues:

    1. They go off screen so do not resize to the mobile.
    2. When flipping the phone you can still not see them.
    3. They get stuck, you can’t clear them and then the underlying text of the website content disappears.
    4. Issue 3 improves in terms of clearing them easily if I keep a line/dotted line under them but I don’t really want to do that. However it is still adhoc.

    Can you help please? How do I solve these 4 issues?

    Best regards,

    Reena.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author CeiKay

    (@ced1870)

    9 years, 6 months ago

    Hi
    I will check this soon and let you know. I have seen the problem on your website and I will try to reprodue it
    CEd

    Plugin Author CeiKay

    (@ced1870)

    9 years, 6 months ago

    I have tested again by my side, and it works on my test website with the latest tooltip version
    On your website I see that the mobile detection does not work, like if something blocks the mobile detection

    Do you have something on your website that is used to manage the mobile part of your website and that could block this ? I see for example that you have a right click blocking system, I can not tell you if this is in cause but I ask you 🙂

    Let me know
    CEd

    Thread Starter reenaraichura

    (@reenaraichura)

    9 years, 5 months ago

    Hi CEd,

    Apologies for the delayed response, I am not getting notifications that you responded.

    I tried disabling the right-click blocking plugin but it made no difference to the behaviour of the tooltips.

    Here are all the plugins we have:

    BackUpWordPress
    Black Studio TinyMCE Widget
    Breadcrumb NavXT
    Contact Form 7
    Disable Comments
    Google Analytics by MonsterInsights
    Google Analytics Dashboard for WP
    Meta Slider
    Really Simple CAPTCHA
    SEO Redirection
    Simple Follow Me Social Buttons Widget
    Simple Image Widget
    Tooltip CK
    WP Content Copy Protection & No Right Click
    WP Google Maps
    WP Retina 2x
    WP Super Cache
    Yoast SEO

    Any other suggestions?

    Best wishes,

    Reena.

    Plugin Author CeiKay

    (@ced1870)

    9 years, 5 months ago

    are you able to disable the plugins one by one and see if it works ? once the conflict found, we can try to find a solution 🙂

    Thread Starter reenaraichura

    (@reenaraichura)

    9 years, 4 months ago

    Hi There!

    I don’t seem to be getting the follow up emails. 🙁

    Just seen this now. I will try that and let’s see what happens.

    Best,

    Reena.

    Plugin Author CeiKay

    (@ced1870)

    9 years, 4 months ago

    if you prefer you can post on my own forum that is just newly opened
    http://forum.wp-pluginsck.com/

    let me know if you have any news

Viewing 6 replies - 1 through 6 (of 6 total)

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