Not receiving admin emails

  • Resolved dleigh

    (@dleigh)


    6 years, 1 month ago

    Hi,
    The person signing up for a booking gets an email just fine, but the same screen where the visitor’s email is defined, you have below that an email for the administrator. I have created the format of the email in there but no email address defined in the site gets an email when a visitor makes a booking. Do we need to define that somewhere?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author SAASPROJECT

    (@masaakitanaka)

    6 years, 1 month ago

    Hello,

    Please write the email format you defined. We will use it to test if an email is sent.

    Thank you.

    Thread Starter dleigh

    (@dleigh)

    6 years, 1 month ago

    It looks like this: 

    The following signup information has been received as a signup for a 24/7 prayer slot: 

Name: [firstname] [lastname]
Email: [email]
Phone: [phone]
Message: [message]
Reservation Id: [id]
Date: [date]
    Plugin Author SAASPROJECT

    (@masaakitanaka)

    6 years, 1 month ago

    Hello,

    We tried with your text to see if the email was sent correctly, but found no problems.
    Check if the values ​​of the following items are correct in the “Setting” tab on Booking Package > Calendar Setting > Your calendar.

    • To (Email Address)
    • From (Email Title)
    • From (Email Address)

    Also, check if your email is treated as spam.

    Thank you.

    Thread Starter dleigh

    (@dleigh)

    6 years, 1 month ago

    Thank you for quickly testing that. There is no documentation for those fields and I didn’t know what those fields were specifically for. Are those fields specifically for the administration emails?

    Thread Starter dleigh

    (@dleigh)

    6 years, 1 month ago

    Can multiple addresses be entered in the “to” field?

    Plugin Author SAASPROJECT

    (@masaakitanaka)

    6 years, 1 month ago

    Hello,

    When entering multiple email addresses, separate each email address with a comma “,” .
    However, on some servers, entering multiple email addresses may not work as you expected.

    For example:

    [email protected], [email protected]

    Thank you.

    • This reply was modified 6 years, 1 month ago by SAASPROJECT.
    Thread Starter dleigh

    (@dleigh)

    6 years, 1 month ago

    OK, I entered values in that field and that works. Thank you so much!

Viewing 7 replies - 1 through 7 (of 7 total)

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