Not receiving Admin Notification

  • Resolved LauraHartwigDesign

    (@laurahartwigdesign)


    8 months, 3 weeks ago

    Thanks for the plugin that is working well, except I’m not receiving a notification when someone tries to register. The potential user is getting their notification, but I’m not getting a notice as the Admin. So, emails are working, but the admin notification is not sending. I have checked my spam folder and it’s not there either. This is a new occurrence in the last few months because I used to receive these notifications. Thanks for any help you can give me.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support muddasirhayat

    (@muddasirhayat)

    8 months, 3 weeks ago

    Hi @laurahartwigdesign,

    Thank you for contacting us. We hope you are doing well.

    Could you please share the screencast video in which you are sharing the details of your settings? This will assist us in identifying the issue

    We conducted testing on our end and were unable to reproduce the issue. If the information is sensitive, please use the provided link to contact us privately.

    Readers: We will update this thread once we find the cause and solution.

    Thanks & Regards,
    WP Experts Support Team

    Plugin Support muddasirhayat

    (@muddasirhayat)

    8 months, 3 weeks ago

    HI @laurahartwigdesign,

    Thank you for your time. We have responded to your email as well.

    Readers: The client issue has been resolved by them. It is possible that there was some cache issue, which might have caused the email notification to not function properly; however, according to the client, it is now functioning correctly now.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Not receiving Admin Notification’ is closed to new replies.