Not receiving e-mails from contact form

  • Resolved aland2001

    (@aland2001)


    1 year, 6 months ago

    I am not receiving any e-mails from my contact form.

    I can send test e-mails, and I have set up the SMTP correctly.

    My domain is authenticated through Brevo.

    I also corrected the “send to” e-mail in the contact form to the admin e-mail.

    Despite all of this, I don’t receive any e-mails from the contact form.

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  • Plugin Support Patrick

    (@paddyam)

    1 year, 6 months ago

    Hey @aland2001, if you have the sending domain properly authenticated on Brevo (Sendinblue) and the test emails are coming through, this suggests it is most likely linked to the recipient email set for the contact form or the email is not being initiated from the form.

    To troubleshoot, the first step is to confirm if the email sending request is being initiated by the form plugin. To do this, enable the Debug Email Sending option from the WP Mail SMTP » Tools section under the Debug Events tab.

    If the email instance shows up and no error log instances exist, I’d recommend looping in the Brevo Support team and also checking to confirm the email delivery status from the Logs section in Brevo. This will provide specific details on the status of the email instance as well as any issues that might be causing the email to get dropped/blocked.

Viewing 1 replies (of 1 total)

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