Not receiving email activity report emails

  • Resolved boommoob3

    (@wiredacres)


    5 years, 2 months ago

    Hello,

    I use Wordfence on all my WordPress sites – thank you for your plugin and help.

    I am having an issue with one particular site where I am not receiving the daily email activity reports as expected. Specifically, I configured the settings to Enable email summary to “Once a day”. For about 2 days after this, I received the daily email around the expected time to the expected email address. However, in the last couple days, I noted that the daily email summary email was not delivered so I went to the WordPress site to investigate. Once I logged into WordPress, the daily email summary email would then be emailed and delivered to the expected email address. This is not expected.

    I have reviewed other topics related to this:

    https://ww.wp.xz.cn/support/topic/problem-with-email-activity-report/
    https://ww.wp.xz.cn/support/topic/stopped-getting-activity-emails-after-7-1-11-update/

    So far I have:
    1. Tools > Diagnostics > Other Test > ‘Send a test activity report email’. This sends a report to the email address specified.
    2. Tools > Diagnostics > Other Test > ‘Send a test email from this WordPress server to an email address’. This sends an email to the email address specified.
    3. Tools > Diagnostics > Cron Jobs – I see ‘wordfence_email_activity_report’ is scheduled for the next day as expected.

    So, settings seem to be configured correctly, but I don’t seem to receive the daily email summary unless/until I log into WordPress on this site.

    Can you please advise?

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    5 years, 2 months ago

    Hi @wiredacres, thanks for your question and glad to hear you’re enjoying Wordfence!

    Thanks for detailing the steps you’ve already taken, that’s really helpful. If emails have been successfully sent from this site manually, and you’ve received scheduled emails from this site before I’d like to take a quick look into your setup if possible.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    There’s a chance the cron, despite being scheduled, is either not running or being blocked in some way.

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)

The topic ‘Not receiving email activity report emails’ is closed to new replies.