Not receiving emails

  • cmchugh67

    (@cmchugh67)


    11 years, 3 months ago

    I recently sent a test email to make sure my contact form plugin was still working. It was not, as I did not receive the email. After attempting to troubleshoot the plugin and reinstalling it, I tried out several other plugins. I did not receive email from any of them. This leads me to believe this is a more in-depth problem. But I’m not sure where to begin. Any help would be greatly appreciated.

    craigmchughmedia.com

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter cmchugh67

    (@cmchugh67)

    11 years, 3 months ago

    One other note: I was receiving email when I initially installed the plugin.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    11 years, 3 months ago

    Which plugin do you need support with?

    Senff – a11n

    (@senff)

    11 years, 3 months ago

    Log out of your site and go to the login screen for your admin. Click on the “Lost password” link and follow the instructions that should send you an email.

    If you do receive that email, your server configuration is fine and the issue is likely with the plugin(s).
    If you don’t even receive the lost password email, then there is something wrong with your server configuration, OR you have another plugin installed that keeps the system from sending plugins.

    Thread Starter cmchugh67

    (@cmchugh67)

    11 years, 3 months ago

    Thanks, Mark … that will be first stop. Appreciate the quick response.

    Andrew, the plugin I was using initially was Responsive Contact Form. The other odd thing there was that I was unable to post on the plugin’s support forum. Not sure if that issue is related to the email issue or not.

Viewing 4 replies - 1 through 4 (of 4 total)

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