Experiencing a similar issue that email notifications not being sent out
Hi jeanquiambao and flowdee,
I’m sorry for the trouble with that!
If you were able to send a test email successfully, your WP Mail SMTP settings should be all set. From here, the next step is to check the notification settings of your form/s (in the form builder under Settings > Notifications).
Specifically, the From Email field in the form notification settings should use the same email address as the one that is used to configure the SMTP plugin. This means that the same email must be used in each of these places:
1) WP Mail SMTP From Email field
2) WP Mail SMTP mailer configuration (varies by mailer option chosen, but includes the email used to set up the Google app, etc)
3) From Email in WPForms notification settings for each form
I hope this helps! 🙂
Thread Starter
Jean
(@jeanquiambao)
Thanks for your response jquigam.
From Email is set to {admin_email} which is the same as the email used in SMTP; still not getting any email notification.
Is there no other solution for this?
Thread Starter
Jean
(@jeanquiambao)
Hello again, @jquigam!
I redid the STMP setup and now I get this error on test email.
Versions:
WordPress: 4.9.5
WordPress MS: No
PHP: 7.1.14
WP Mail SMTP: 1.2.5
Params:
Mailer: smtp
Constants: Yes
ErrorInfo: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Host: smtpout.secureserver.net
Port: 465
SMTPSecure: tls
SMTPAutoTLS: bool(true)
SMTPAuth: bool(true)
Server:
OpenSSL: Yes
SMTP Debug:
2018-04-11 13:59:33 Connection: opening to smtpout.secureserver.net:465, timeout=300, options=array (
)
2018-04-11 13:59:39 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to smtpout.secureserver.net:465 (Connection refused)
2018-04-11 13:59:39 SMTP ERROR: Failed to connect to server: Connection refused (111)
2018-04-11 13:59:39 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
Hi Jean,
Generally when we see issues like this (stream_socket_client errors) it’s a result of the host’s server blocking the SMTP in some way.
In order to try and resolve this, the best next step is to reach out to your site’s hosting provider to ask them to check into this (it’s possible the port needed for SMTP is closed by default, or something along those lines).
I hope they’re able to help you get this sorted!
