Not Receiving Notification E-mails

  • Resolved stocksohio

    (@stocksohio)


    8 years, 7 months ago

    I logged into my site last night and checked Support Plus to find new tickets dating back to August. Previously, I have relied on e-mail notification to know that a new ticket was filed (the feature is used intermittently so I only check it when I receive an email). I did not received a notification for the last 10-15 entries over the last couple of months. Previously, the email notifications had been working. I have not updated any settings, so I am not sure what has caused the problem. I checked the spam feature, and it seems to be fine. Any ideas?

    Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Nikhil G

    (@nsgawli)

    8 years, 7 months ago

    Hi @stocksohio

    We use default functionality of WordPress for sending emails. Please make sure that other emails instead of WP Support Plus are going correctly or not ( for example password reset, user registration ). If those emails are also not going, that means there are no emails going from your website. In this case, you’ll need to contact either host provider or you can use SMTP solution for sending emails.

    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    8 years, 6 months ago

    Hi there,

    Hope everything is working as expected. We are considering this as resolved for now. If you want to re-open this again, please get back to us.

Viewing 2 replies - 1 through 2 (of 2 total)

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