Not receiving Summary Notifications

  • Resolved Razorfrog Web Design

    (@razorfrog)


    3 years, 9 months ago

    I set up Fluent SMTP on 10 sites last week and set up Summary Notifications to be sent on Monday. I didn’t receive a notification from any sites though. Does it need to run for a full week before sending the first one? Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    3 years, 9 months ago

    Hello @razorfrog,

    Can you please check if there are any failed emails? If not, kindly wait a few days, and hopefully, you will get the email next week.

    Let me know the update.

    Thank you

    Thread Starter Razorfrog Web Design

    (@razorfrog)

    3 years, 9 months ago

    No failed emails in the logs.

    I selected every day of the week after I posted this and I still haven’t received anything.

    Does the summary rely on cron, or another service that may be disabled? Can you point me to the relevant code? Thanks.

    Thread Starter Razorfrog Web Design

    (@razorfrog)

    3 years, 9 months ago

    I did some additional testing with WP Crontrol and manually triggering the fluentmail_do_daily_scheduled_tasks hook and I found an issue within http://proterra.com/public/wp-content/plugins/fluent-smtp/app/Hooks/Handlers/SchedulerHandler.php on line 56.

    The notification email field defaults to {site_admin}, but line 56 is looking for the placeholder {admin_email} and replaces that with the actual admin email address. These two strings don’t match so the default placeholder will never work.

    If line 56 is corrected to look for {site_admin} the email works. Or entering a real email on the summary page – that works too.

    One additional issue – the inline HTML is not working correctly in Gmail – I see the span tags:

    Emails Sent <span style="font-size: 12px; vertical-align: middle;">(6)</span>
Email Failures <span style="font-size: 12px; vertical-align: middle;">(7)</span>

    Screenshot: https://rzfg.co/C5YeL2

    Lastly – can this email indicate if a fallback method is used? That seems like one of the most important use cases here – to be notified if the primary connection has failed.

    Thank you!

    Thread Starter Razorfrog Web Design

    (@razorfrog)

    3 years, 9 months ago

    Hi @amimulihsanmahdi – just making sure you saw this reply above:

    1) error in plugin code
    2) issue with span tags
    3) question about fallback method notifications

    Thanks!

    Plugin Support Amimul Ihsan

    (@amimulihsanmahdi)

    3 years, 9 months ago

    Hello @razorfrog,

    Thank you for reporting the error(The plugin PHP code and the issue with span tags). I have forwarded the issue to our team, hopefully, this will be fixed by our developers soon.

    Regarding the fallback method, unfortunately, it is not possible to detect if the fallback method is used. This will just send the summary reports only.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)

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