Hi, Jenna, sorry you’re having difficulty. The data should update every 30 minutes, but I can see on your page that your data is two days old. I think what is happening is that your “adopt” page is being cached by your website. If I change the URL to https://rhhumanesociety.org/adopt/?x=1 then I get current data — this is because the caching feature you have is fooled by the addition of the ?x=1 to thinking it’s a different page, and serves up a fresh copy. (You can try this yourself, just come up with a different number each time because the URLs need to be unique to avoid seeing a cached version).
The fix for this would be to not cache the page that contains the PetPress shortcode. I can’t tell you how to do this because I cannot determine from the outside what caching plugin you are using. Most caching plugins allow you to specify specific URLs or URL patterns to exclude from caching.
If you continue to have problems, please let me know what caching plugin you are using and we can track down the right steps.
You are right, it was our cache plugin! I deactivated cache and it seems to be refreshing normally now. Thank you for your time.
