Not responding to click

  • gmatias93

    (@gmatias93)


    9 years, 10 months ago

    Url: https://incrowdnow.com

    Issue: In our blog, the share buttons are being displayed, but when a user clicks on the buttons nothing happens. There are no error messages in the console and the Url does not show any changes. The only button that works is the mail to button…

    To get the issue resolved we have tried to deactivate and re-activate the plugin while super cache was disabled. We also attempted reinstalling the plugin, again while super cache was disabled. Also customized the href attribute being fed into the anchor tag, to no avail. The issue isn’t with the links because if we manually copy the href into the search bar we are properly redirected to a share page containing the appropriate data.

    Thank you!

    P.S. decided to even play with the z-index of the buttons to see if maybe they were being overshadowed by another element, but that didn’t solve the issue either.

    https://ww.wp.xz.cn/plugins/social-media-feather/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Synved

    (@synved)

    9 years, 9 months ago

    On your page you are using a script to track outbound links using Google Analytics and this prevents the click on the icons from functioning properly. You should revisit and correct this script.

    One problem I can see straight away is under the recordOutboundLink() function there’s a _gat._getTrackerByName() which is a typo, should be _gaq._getTrackerByName()

    Thread Starter gmatias93

    (@gmatias93)

    9 years, 9 months ago

    Thanks for the response, we actually updated All in One SEO and the recordOutboundLink() function you mentioned is no longer present in our page source. None of the share links seem to have an OnClick listener required to invoke the Google Analytics trackOutboundLink function, which leads me to believe that the problem lies elsewhere, but I could be wrong.

    It would be a big help advise me in what I should be looking for when debugging the issue.

    Synved

    (@synved)

    9 years, 9 months ago

    The only reliable way to ensure you find the culprit would be to de-activate all other plugins you have, confirm that the issue goes away, the re-activate one by one until you find the culprit. If de-activating all other plugins does nothing then it’s the theme, in which case you’d need to (temporarily) switch themes to confirm that’s the culprit.

Viewing 3 replies - 1 through 3 (of 3 total)

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