Hard to say. My guess would be that something else is interfering with the Javascript though.
The first thing to check would be to open up the browser console and look for any Javascript errors inside of the console when you are using the plugin. Most typically you’ll see a TypeError of some kind.
I’m also happy to take a look at this myself in action if you have a way to share some credentials or access to a dev environment that replicates your setup. Whatever works best for you.
I’m available via email at jamie AT methnen.com but please ping me on here when you send the email so I know to look for it.
Hi Jamie
Thanks for your reply, i havr send you an e-mail
Did you receive my mail?
I want to give you the login to the site so you can see the problem
I did, I’ve had it on my list to take a look at but my paying work life has been a little overwhelming the last few weeks and I hadn’t managed to get to it yet. I sent you a reply a few moments ago.
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This reply was modified 1 year, 2 months ago by
methnen.
Thank you for your great support!!
Your idea to check the server logs helped solve the issue.
The cause of the problem was a security setting on the server that restricted or blocked database connections within WordPress. That was the root of the issue, and it has now been resolved.
Thanks for your help. Without you, I wouldn’t have been able to find the problem.
