not showing | ww.wp.xz.cn

Resolved lioneleric
(@lioneleric)

8 years, 12 months ago

Not showing on AnguillaIslands.com

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author zendesk_official
(@zendesk_official)

8 years, 11 months ago

Hi!

Have you tried reinstalling the plugin?
hunsford
(@hunsford)

8 years, 11 months ago
Same thing happened on my site. After I upgraded to 4.8, the chat window is no longer visible on screen. Chrome Inspector says:

VM736:161 WebSocket connection to ‘wss://us10.zopim.com/s/W/ws/rnKm2mx4po9uInb0/c/1499872365825’ failed: Error in connection establishment: net::ERR_CONNECTION_RESET

I uninstalled and reinstalled as suggested.
- This reply was modified 8 years, 11 months ago by hunsford. Reason: Forgot to mention the troubleshooting methods I tried
hunsford
(@hunsford)

8 years, 11 months ago

Found that there’s an outage: https://status.zendesk.com/

The fact that the chat disappearance coincided with my upgrade to 4.8 was probably a coincidence.

Plugin Author zendesk_official
(@zendesk_official)

8 years, 10 months ago

Resolving this one. Please feel free to add additional comments/open a new topic if you continue to experience problems with the plugin.

Plugin Author zendesk_official
(@zendesk_official)

8 years, 10 months ago

Closed.

Manoj Chacko
(@mjc82in)

8 years, 8 months ago

What was the resolution, I still get this error.

Plugin Author zendesk_official
(@zendesk_official)

8 years, 8 months ago

Can you provide more details on your error?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘not showing’ is closed to new replies.

Tags

7 replies
4 participants
Last reply from: zendesk_official
Last activity: 8 years, 8 months ago
Status: resolved