Not syncing

  • Resolved MKEJ

    (@mkej)


    1 year, 3 months ago

    We have realized that our store is not syncing at all and probably since the last update of the plugin.

    Is there a way to “downdate” to a earlier version or is it a new update coming soon?

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    1 year, 3 months ago

    Hello @mkej

    Thanks for reaching out to us, we’re here to help.

    You can try reverting to the previous version 1.5.9, link is here. If downgrading does not resolve the issue, we can investigate further by checking the logs. Please follow these steps:

    1. Go to WooCommerce > Status > Logs
    2. Locate the most recent Zettle log files
    3. Copy the log contents and paste them into PrivateBin
    4. Share the PrivateBin link with us, and we’ll review the logs to identify the issue

    Let us know how it goes, and we’ll be happy to assist further.

    Kind Regards,

    Krystian

    Thread Starter MKEJ

    (@mkej)

    1 year, 3 months ago

    Thank you Krystian. I now have version 1.5.7 installed and will check how it works as soon as I get a customer! 🙂

    Thread Starter MKEJ

    (@mkej)

    1 year, 3 months ago

    Still not syncing. I will send you the log,

    Thread Starter MKEJ

    (@mkej)

    1 year, 3 months ago

    How should I send you the link to the log?

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    1 year, 3 months ago

    Hello @mkej

    You can contact us here: https://zettle.inpsyde.com/docs/request-support/

    Kind regards,
    Krystian

    Thread Starter MKEJ

    (@mkej)

    1 year, 3 months ago

    Great, I have sent the log now. Thank you again!

Viewing 6 replies - 1 through 6 (of 6 total)

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