Not tracking any data

  • Resolved emma2206

    (@emma2206)


    7 years, 2 months ago

    Hello,

    The plugin has been installed for several months on my site but the e-commerce data is not recorded: either google analytics tells me false data, or absolutely no data.
    I have configured the plugin as indicated in this guide: https://docs.woocommerce.com/document/google-analytics-integration/#section-2
    My standard data is recording well but I don’t have any data about e-commerce.
    I use another plugin, GA Google Analytics, but I unchecked the box “Enable standard tracking”.
    I do not understand at all where the problem may come from.

    Thank you in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @emma2206

    Thanks for reaching out to us! I used the Google Tag Assistant chrome extension and found that the site does indeed have Google Analytics implemented:

    https://cld.wthms.co/3T9SD9

    That said, can you confirm that ecommerce data tracking is enabled and that you have a payment gateway that returns users to the /order-received page after payment?

    https://docs.woocommerce.com/document/google-analytics-integration/#section-2

    Thanks again,

    Thread Starter emma2206

    (@emma2206)

    7 years, 2 months ago

    Hi John,

    The payment gateway does redirect to the page /order-received and the ecommerce data tracking is enabled on Google Analytics, such as enhanced ecommerce.
    We asee very few orders appear on google analytics, only 1/10 of those that are placed on the site approximately.

    Thank you very much for your help,

    Emma

    Plugin Support John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    7 years, 2 months ago

    Hi @emma2206

    Are you placing the orders while logged in as the admin? Can you test while using an incognito browser, as a guest?

    Thread Starter emma2206

    (@emma2206)

    7 years, 2 months ago

    Hi @johndcoy

    Thank you very much for your help.

    Customer orders appear in woocommerce but are not visible on google analytics, while they are not connected as admin.
    I also performed tests via a private browser window and it didn’t work.
    The tracking of visits and other Google Analytics data is done correctly, but not e-commerce tracking.
    We have created a “completed order” objective that works, but the Conversion > E-Commerce section does not display the right data.

    Emma

    Dat Hoang

    (@htdat)

    7 years, 1 month ago

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:
     

    • Clone your current site into a staing site. You can use https://ww.wp.xz.cn/plugins/wp-staging/
    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce and “WooCommerce Google Analytics Integration”.
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Dat Hoang

    (@htdat)

    7 years, 1 month ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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