• Resolved nepalpyramids

    (@nepalpyramids)


    Hello and Namaste
    i did exactly what the video stated
    signed in to the account first and then installed the plugin and configured everything
    but once i sign off from my wordpress and open up in a new browser as a general user OR when i use a different browser the chat box doesnt show — it shows when im logged in to my webpage but goes off the moment i sign off —
    please help as i really like to have Tidio in my webpage
    my url is
    https://www.nepalpyramids.com/

    • This topic was modified 7 years, 9 months ago by nepalpyramids.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support olektidio

    (@olektidio)

    Hi there,

    my apologies for the troubles! Can you please re-install our plugin so I can take a look at it? I’m unable to see it installed on your website at all now, so it looks like it’s been uninstalled.

    If you did install it though, you may then like to disable any cache plugins temporarily since they may block it from being displayed as well.

    Thread Starter nepalpyramids

    (@nepalpyramids)

    no need for apology
    i am at the moment using swift performance lite thats it
    i have installed the plugin once again
    please have a look and help me to fix it please
    thanks

    • This reply was modified 7 years, 9 months ago by nepalpyramids.
    Plugin Support olektidio

    (@olektidio)

    Thank you for letting us know! It seems that there’s a conflict between our plugin and Swift Performance lite. Can you please disable Swift Performance plugin temporarily and then re-enable it?

    Thread Starter nepalpyramids

    (@nepalpyramids)

    thank you thank you thank you very very much
    such great support – really appreciated – sorry for all the trouble as im very bad with all these tech methods
    i disabled swift performance and it did work — just looking so amazing
    really happy and excited
    now for how long am i to disable swift performance – as this is the only plugin that have speed up my site after trying toooooo many ..
    help me please and the review is on its way
    thanks once again for all the support
    you are awesome

    Plugin Support olektidio

    (@olektidio)

    I’m happy to see that this helped!
    You should be able to re-enable Swift Performance plugin now without losing Tidio.

    However, if it keeps it hidden again then there’s another workaround that might help to get them both working at the same time.

    Thread Starter nepalpyramids

    (@nepalpyramids)

    sorry once again
    i activated swift performance and again its lost
    could you please give me your “Another Workaround” that might help
    please
    even if it didnt work im not going to change my review as i love Tidio so much
    but if im to remove swift performance than my page speed gets back to zero
    so if it works id be more than happy
    if not better luck next time —- However, thank you for all the effort

    https://www.nepalpyramids.com/

    • This reply was modified 7 years, 9 months ago by nepalpyramids.
    Thread Starter nepalpyramids

    (@nepalpyramids)

    hello there
    my Tidio keep hiding
    every time i activate my swift performance plugin
    help

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘not working’ is closed to new replies.